Tim Fassbender

• Held full operational and financial responsibility for the restaurant, lounge and seasonal terrace including PL analysis, forecasting, budgeting and performance actions
• Planned and managed the annual marketing and event calendar with promotions, seasonal concepts and external collaborations to strengthen revenue and visibility
• Ensured consistent service quality and operational standards, contributing to the hotel’s five star ranking
• Worked closely with finance, marketing and culinary teams to align operational performance with guest experience and commercial objectives

• Led pre opening and launch of three restaurants including concept setup, staffing and operational frameworks
• Delivered successfully a strong financial performance through PL reviews and targeted cost actions
• Built a high performing team of twenty five and strengthened service quality across outlets (5 Star Forbes awarded)
• Developed marketing initiatives with destination partners to increase visibility and external guest share

• Managed the opening of Broadway a new signature restaurant in developing a successful restaurant concept and conducting the necessary Trainings
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.

• Implemented strong Mandarin Oriental culture to a new opening property
• Recruited and trained new colleagues, to meet brand standards

• Developed beach and pool dining concept including service flows and staffing
• Created yearly training calendar and development plans for the team
• Supported revenue planning, PL actions and promotional activities

• Led high volume all day dining operation with over one thousand guests daily (Breakfast, Lunch, Dinner)
• Developed new revenue-generating initiatives such as afternoon tea and the golden cappuccino.

• Oversaw operations and budgeting for three hotel restaurants
• Organized events and improved service efficiency across outlets