Tim Korom

Swiss Insurance

Orchestrated the implementation and decommissioning of the existing Service Application using Service Cloud, optimizing service delivery and efficiency.

Integrated the existing CTI Solution with Salesforce and AI capabilities, enhancing customer service and leveraging AI-driven automations.

Developed a new concept aimed at generating sales from service processes and successfully implemented it into the existing landscape, driving revenue growth and enhancing customer satisfaction.

Swiss Bank

Led the integration and optimization of the Digital Marketing department utilizing Marketing Cloud. Implemented automated GDPR processes and subscription center for enhanced compliance.
Orchestrated journey management within the Cloud infrastructure to streamline customer interactions.
Conducted various data management and modeling tasks to ensure data integrity and efficiency.

Swiss Insurance

Developed solution approaches and conducted business analysis for the implementation of a CRM solution, enhancing customer relationship management and engagement.

Implementation and further development of Sales, Service and Marketing Cloud. Development and implementation of a cloud based customer portal (Experience Cloud) as well as the integration into existing IT landscape. Integration of electronic agreement solution (DocuSign) into existing CRM landscape with focus on the opportunity creation process. Development and implementation of an user management concept via permission management in marketing automation solution.

Salesforce Administration

Subproject responsibility for Sales & Marketing Cloud implementation

Development and implementation of change management processes for Sales Cloud implementation

Process automation through process builder, apex classes and flows

Lightning Component Development