TOPE ABEL AKINTOLA
SHAGAMU
Summary
Adept at streamlining processes and enhancing customer relationships, I boosted office efficiency at Ohara Construction Company and excelled in complaint resolution at Sofitex Talent. Skilled in data entry and team development, my approach led to significant improvements in customer satisfaction and operational workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Sofitex Talent
01.2020 - Current
Processing orders and transactions
Keeping records of customer interactions
Addressing customer inquiries
Resolving customer complaints
Processing orders and transactions
Handling returns and exchanges
- Completed data entry to record call notes, suggestions and questions.
- Increased efficiency and team productivity by promoting operational best practices.
Office Management Assistant
Ohara Construction Company
01.2016 - 03.2019
- Streamlined office processes by implementing efficient filing systems and digital document organization.
- Facilitated the onboarding process for new employees, leading to a smoother transition into the workplace.
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
Education
Associate of Arts - Project Management
PROJECT DEVELOPMENT SCHOOL
NIGERIA01-2010
Bachelor of Science - Physics
OBAFEMI AWOLOWO UNIVERSITY
ILE IFE NIGERIA11-2008
Skills
- Data entry
- Complaint handling
- Customer focus
- Call center experience
- Program management
- Customer relationship management (CRM)
- Team development
- Problem resolution
- Follow-up skills
- Microsoft Office Suite
- Order fulfillment
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Project Management Professional (PMP) – Project Management Institute.
SPORT
FOOTBALL AND BASKETBALL
Timeline
Customer Service Officer
Sofitex Talent
01.2020 - Current
Office Management Assistant
Ohara Construction Company
01.2016 - 03.2019
Associate of Arts - Project Management
PROJECT DEVELOPMENT SCHOOL
Bachelor of Science - Physics
OBAFEMI AWOLOWO UNIVERSITY
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