Torin Kai Kleiner
Subject Matter Expert
Pregassona
Summary
Passionate and results-driven luxury watch specialist with proven experience at Bucherer as a Subject Matter Expert. Adept at combining deep horological knowledge with strategic insight to drive customer satisfaction and commercial performance. Skilled in high-value client consultation, category analysis, and cross-functional collaboration. Recognized for proactively supporting sales teams and leadership in closing complex deals and shaping product strategies. Strong communicator with a global mindset and a track record of delivering exceptional client experiences and business impact in the luxury retail sector.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Vocational Trainer Examiner
Divisione Della Formazione Professionale
Locarno
2025.03 - Current
Subject Matter Expert
Bucherer AG
Locarno
2023.09 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
- Mentored junior team members, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
- Boosted team morale and productivity through effective leadership and clear communication.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Certified Pre-Owned Manager
Bucherer AG
Locarno
2022.10 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Haute Horlogerie Ambassador
Bucherer AG
Locarno
2022.10 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Served as organization ambassador at various charity events, promoting mission and values.
Sales Consultant
Bucherer AG
Locarno
2022.07 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
Apprentice
Bucherer AG
Locarno
2019.10 - 2022.07
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
Education
Attestato federale di capacità (AFC) - Specialized Sales in high-end watches and jewellery
CPC Chiasso
Chiasso 2019.11 - 2022.06
Business Administration and Management -
Scuola Superiore Specializzata Di Economia (SSSE)
Bellinzona 2024.09 - 2027.09
High School Diploma - undefined
Scuola media pregassona
Vocational-Technical Education
EHB HEFP SUFFP SFUVET
Lugano 2025.02 - 2025.02
Skills
- Sales Management
- Team Development
- Sales Leadership
- Emotional Intelligence
- Creative Problem Solving
- Building Long-term Relationships
- Relationship Building
- Coordinating Skills
- Negotiation
- Research Skills
- Customer-Focused Service
- Communication
- Know-howSales
- Customer Service
Teamwork and collaboration
Problem-solving
Time management
Decision-making
Self motivation
Team collaboration
Certification
Talent passport, 11/01/21
Personal Information
- Date of Birth: 07/14/98
- Gender: Male
Timeline
Vocational Trainer Examiner
Divisione Della Formazione Professionale
2025.03 - Current
Vocational-Technical Education
EHB HEFP SUFFP SFUVET
2025.02 - 2025.02
Business Administration and Management -
Scuola Superiore Specializzata Di Economia (SSSE)
2024.09 - 2027.09
Subject Matter Expert
Bucherer AG
2023.09 - Current
Certified Pre-Owned Manager
Bucherer AG
2022.10 - Current
Haute Horlogerie Ambassador
Bucherer AG
2022.10 - Current
Sales Consultant
Bucherer AG
2022.07 - Current
Attestato federale di capacità (AFC) - Specialized Sales in high-end watches and jewellery
CPC Chiasso
2019.11 - 2022.06
Apprentice
Bucherer AG
2019.10 - 2022.07
High School Diploma - undefined
Scuola media pregassona