Torin Kai Kleiner
Subject Matter Expert
Pregassona
Summary
Passionate and results-driven luxury watch specialist with proven experience at Bucherer as a Subject Matter Expert. Adept at combining deep horological knowledge with strategic insight to drive customer satisfaction and commercial performance. Skilled in high-value client consultation, category analysis, and cross-functional collaboration. Recognized for proactively supporting sales teams and leadership in closing complex deals and shaping product strategies. Strong communicator with a global mindset and a track record of delivering exceptional client experiences and business impact in the luxury retail sector.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Vocational Trainer Examiner
Divisione Della Formazione Professionale
Locarno
03.2025 - Current
Subject Matter Expert
Bucherer AG
Locarno
09.2023 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
- Mentored junior team members, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
- Boosted team morale and productivity through effective leadership and clear communication.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Certified Pre-Owned Manager
Bucherer AG
Locarno
10.2022 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Haute Horlogerie Ambassador
Bucherer AG
Locarno
10.2022 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Served as organization ambassador at various charity events, promoting mission and values.
Sales Consultant
Bucherer AG
Locarno
07.2022 - Current
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
Apprentice
Bucherer AG
Locarno
10.2019 - 07.2022
- Company Overview: Expert in luxury Watches
- Expert in luxury Watches
Education
Attestato federale di capacità (AFC) - Specialized Sales in high-end watches and jewellery
CPC Chiasso
Chiasso 11.2019 - 06.2022
Business Administration and Management -
Scuola Superiore Specializzata Di Economia (SSSE)
Bellinzona 09.2024 - 09.2027
High School Diploma - undefined
Scuola media pregassona
Vocational-Technical Education
EHB HEFP SUFFP SFUVET
Lugano 02.2025 - 02.2025
Skills
- Sales Management
- Team Development
- Sales Leadership
- Emotional Intelligence
- Creative Problem Solving
- Building Long-term Relationships
- Relationship Building
- Coordinating Skills
- Negotiation
- Research Skills
- Customer-Focused Service
- Communication
- Know-howSales
- Customer Service
Teamwork and collaboration
Problem-solving
Time management
Decision-making
Self motivation
Team collaboration
Certification
Talent passport, 11/01/21
Personal Information
- Date of Birth: 07/14/98
- Gender: Male
Timeline
Vocational Trainer Examiner
Divisione Della Formazione Professionale
03.2025 - Current
Vocational-Technical Education
EHB HEFP SUFFP SFUVET
02.2025 - 02.2025
Business Administration and Management -
Scuola Superiore Specializzata Di Economia (SSSE)
09.2024 - 09.2027
Subject Matter Expert
Bucherer AG
09.2023 - Current
Certified Pre-Owned Manager
Bucherer AG
10.2022 - Current
Haute Horlogerie Ambassador
Bucherer AG
10.2022 - Current
Sales Consultant
Bucherer AG
07.2022 - Current
Attestato federale di capacità (AFC) - Specialized Sales in high-end watches and jewellery
CPC Chiasso
11.2019 - 06.2022
Apprentice
Bucherer AG
10.2019 - 07.2022
High School Diploma - undefined
Scuola media pregassona
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