Toshiko Okuda Lang
Zurich
Summary
Technical and people skills demonstrated successfully in different jobs and industries, followed by a 20 year entrepreneurial carreer in my own business, make me confident to succeed. I am highly project oriented, with my organizational and people skills, I aim to reach my objectives.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Bank Officer
Sumitomo Bank Ltd.
Osaka
04.1985 - 07.1990
- Support Forex dealers
- Correspondence with customers regarding currency exchange support.
- Assisted bankers with past due reports, compliance exceptions and contacting customers about account concerns.
- Liaison with sales force and other related divisions.
Customer Relations Assistant
Australia & New Zealand Banking Co., Ltd.
Osaka
09.1991 - 12.1993
- Followed up regularly with customers regarding their satisfaction with products and services.
- Engaged in conversations with customers to understand needs, resolve issues and answer product questions.
- Provide information on new investment opportunities
Assistant Manager
SKF Japan Ltd.
Osaka
04.1994 - 03.1995
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Delegated work to staff, setting priorities and goals.
Marketing Manager
Mettler Toledo Japan K.K.
Tokyo
04.1995 - Mar.2003
- Organized trade shows and exhibitions to promote brand awareness.
- Created content for promotional materials, including brochures, flyers, and websites.
- Collaborated with internal teams on product launches and advertising strategies.
- Tracked, analyzed and reported on marketing program results.
- Collected and analyzed market research data for use in forecasting.
- Interviewed and hired talented individuals to add value to marketing team.
- Managed creation of marketing materials, collateral and sales support tools.
- Made sales calls with dealers and direct customers.
- Interfaced with Head Office in Switzerland on marketing and sales issues.
- Participated in international marketing and sales meetings.
Cooking Class and Catering Organizer
Rico'Kitchen
Zurich
06.2004 - Current
- Founded and continuously built an ongoing and growing Cooking School and Catering business.
- Developed and implemented lesson plans to instruct students on cooking and baking.
- Answered questions from students regarding specific recipes or techniques.
- Demonstrated proper techniques for preparing dishes to students.
- Provided individualized instruction and guidance on cooking methods.
- Developed lesson plans that incorporated both culinary theory and practical application.
Education
English Language And Literature
Academy SJW (St. Johns Wood School Of English)
London, England08-1991
American And English Literature
Mukogawa Women's University
Hyogo Japan 03-1985
Skills
- Project Management
- Community Relations
- Partnership Development
- Program Marketing
- Marketing campaign management
- Brand Development
- Customer Relationship Management (CRM)
- Marketing campaign development
- Corporate Communications
- Brand-building strategies
- Marketing Analytics
- Office Administration
- Database Management
- Appointment Scheduling
- Minute Taking
- Meeting Support
- Document Preparation
- Administering payroll
- Database Maintenance
- Travel Arrangements
- Cross-Functional Communication
- Office staff leadership
Languages
Japanese
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Thai
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Certification
- Le Cordon Blue Culinary Arts, Grand Diplome
- Richemont Fachschule Conditorei Specialiste
- Wandee Culinary Art School Professional diploma
Affiliations
- Skiing
- Cooking / Baking
- Travelling
Timeline
Cooking Class and Catering Organizer
Rico'Kitchen
06.2004 - Current
Marketing Manager
Mettler Toledo Japan K.K.
04.1995 - Mar.2003
Assistant Manager
SKF Japan Ltd.
04.1994 - 03.1995
Customer Relations Assistant
Australia & New Zealand Banking Co., Ltd.
09.1991 - 12.1993
Bank Officer
Sumitomo Bank Ltd.
04.1985 - 07.1990
English Language And Literature
Academy SJW (St. Johns Wood School Of English)
American And English Literature
Mukogawa Women's University
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