Truc Vy Linh Nguyen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Room Service Operator
Kursaal Bern AG
02.2024 - Current
- Adhered to strict safety standards when delivering hot food items, minimizing accidents and maintaining a safe working environment.
- Handled high-pressure situations professionally, maintaining composure and providing exceptional service during peak times.
- Trained new team members on room service procedures, fostering a supportive work environment.
- Expedited room preparation for special events or VIP arrivals, ensuring the highest level of comfort for distinguished guests.
Copywriter
AIESEC In The United Kingdom
02.2024 - Current
- Generated leads though engaging blog content that successfully captured reader interest and encouraged further exploration of products or services offered.
- Collaborated with graphic designers to create visually appealing images that complemented written content and enhanced overall user experience.
- Maintained a consistent posting schedule by developing an efficient workflow for researching, drafting, editing, publishing, and promoting new articles.
Internal Communications Manager
AIESEC In The United States
01.2024 - Current
- Managing all internal communication channels and creating campaigns for conferences, B2B shifts, recruitment, etc.
- Re-evaluating and monitoring current internal communication systems while analysing its effectiveness of implementation.
- Managing the Rewards and Recognition System
- Ensuring effective communication between the national and local level and improving alignment and drive entity growth.
Service Worker
Kursaal Bern AG
03.2023 - Current
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared dining table set-up for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Internal Communications Manager
AIESEC In Vietnam
08.2023 - 01.2024
- Evaluated the impact of internal communications efforts by tracking metrics, analyzing results, and making data-driven recommendations for improvements.
- Revamped orientation materials for new hires, providing a more engaging introduction to the company''s values, culture, and expectations.
- Promoted company vision through announcements and communications.
Local Committee President
AIESEC In Switzerland
02.2023 - 01.2024
- Fostered a culture of innovation and continuous improvement, encouraging members to challenge the status quo and explore solutions to complex problems.
- Developed strategic plans for committee initiatives, aligning with organizational goals, and mentored new and executive members to ensure smooth transitions and leadership success.
- Represented the organization at four national and four international conferences.
Vice President of Human Resources
AIESEC In Switzerland
02.2023 - 01.2024
- Built strong ties between regional offices by initiating cross-functional teams and projects that fostered collaboration among diverse groups of professionals.
- Enhanced the organisation's culture through the development of diversity and inclusion initiatives, fostering a more inclusive work environment.
- Oversaw HR department budgeting and resource allocation, maximizing value.
Service Manager
Nguyen's Pho House
01.2019 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Bachelor of Arts - Classical Music Performance
Hochschule Der Künste Bern
Bern, Switzerland06.2024
High School Diploma -
Musikgymnasium Wien
Vienna, Austria02.2020
Skills
- Patience and Empathy
- Verbal and written communication
- Office Administration
- Customer Engagement
- Efficient Work Pace
- Team Management
Websites
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Vietnamese
Elementary (A2)
French
Beginner (A1)
Timeline
Room Service Operator
Kursaal Bern AG
02.2024 - Current
Copywriter
AIESEC In The United Kingdom
02.2024 - Current
Internal Communications Manager
AIESEC In The United States
01.2024 - Current
Internal Communications Manager
AIESEC In Vietnam
08.2023 - 01.2024
Service Worker
Kursaal Bern AG
03.2023 - Current
Local Committee President
AIESEC In Switzerland
02.2023 - 01.2024
Vice President of Human Resources
AIESEC In Switzerland
02.2023 - 01.2024
Service Manager
Nguyen's Pho House
01.2019 - 12.2022
Bachelor of Arts - Classical Music Performance
Hochschule Der Künste Bern
High School Diploma -
Musikgymnasium Wien
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