Tsai-Lun Ou
Bulle,Fribourg
Summary
I'm a hardworking professional who loves tackling challenges in the fast-paced world of hotels. I have a determined personality and a never-give-up attitude, always pushing to achieve great results through sweat and determination. I believe success isn't just about talent, but also about putting in the effort and going that extra mile.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Room management trainee
InterContinental Hanoi landmark72
Hanoi, Vietnam
09.2022 - 03.2023
- Focus on process improvements and participate in projects and assignments to enhance the services and service skills at the Front Desk.
- Learned about conflict resolution managing room inventory and monitoring room type availability to ensure guests' preferences are met to their maximum.
Marketing intern
JJNET International Co., Ltd
Taipei
06.2022 - 09.2022
- Contributing to the creation of mock-ups, email campaigns, and social media content as well as engaging with followers and assisting with daily administrative duties and events.
Engagement coordinator
Skating Union of Hsinchu Municipal Athletics Federation
09.2020 - 09.2022
- Monitor the effectiveness of different activities and projects and develop new and/or alternative approaches and activities to build on what is working to build relationships and deliver the club vision.
Managing trustee
Entrepreneur committee
Glion Institute of Higher Education
02.2022 - 05.2022
- Analyzed risk across member's assets, maintaining investment security.
- Assign appropriate responsibilities to the members, committees, and subcommittees to establish the club budget
Event executive
Sport committee
Glion Institute of Higher Education
09.2021 - 12.2021
- Organize a variety of events for students in school and direct the creation and implementation of the entertainment plan through diverse social media platforms.
Front Desk Administrator/ Receptionist
Energym
Taipei, Taiwan
04.2020 - 05.2021
- Built guest relations and customer service skills
- Performed administrative support tasks such as data entry, appointment scheduling, phone call screening, issuing visitor passes, and maintaining the security of personnel and the office environment.
Public relations officer
Wellness and Leadership Club
Taipei Municipal Zhong-zheng Senior High School
01.2017 - 01.2019
- Supervised marketing content production and consistently met campaign targets.
- Networked continuously to grow contacts and increase brand awareness and reputation.
Education
Bachelor of Business Administration - International Hospitality Business
Glion Institute of Higher Education
Montreux, Vaud 03.2021 - 02.2024
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NorKam Secondary School
Skills
- Software: Microsoft Office, Opera, Outlook
Interests
o License: , International car and bike license
Additional Information
- AWARDS AND ACHIEVEMENTS ,Outstanding Performance Award, Most Enthusiastic Action Award, Interpersonal Relationships Award, Dale Carnegie Training, Taipei, Taiwan (February 2018)
- Taipei City Youth Cup Ice Skating Tournament, Taipei, Taiwan 2018, 2020 and 2021 First place
Languages
English
Advanced
Chinese (Mandarin)
Native
French
Beginner
Timeline
Room management trainee
InterContinental Hanoi landmark72
09.2022 - 03.2023
Marketing intern
JJNET International Co., Ltd
06.2022 - 09.2022
Managing trustee
Entrepreneur committee
02.2022 - 05.2022
Event executive
Sport committee
09.2021 - 12.2021
Bachelor of Business Administration - International Hospitality Business
Glion Institute of Higher Education
03.2021 - 02.2024
Engagement coordinator
Skating Union of Hsinchu Municipal Athletics Federation
09.2020 - 09.2022
Front Desk Administrator/ Receptionist
Energym
04.2020 - 05.2021
Public relations officer
Wellness and Leadership Club
01.2017 - 01.2019
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NorKam Secondary School
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