Tsai-Lun Ou
Bulle,Fribourg
Summary
I'm a hardworking professional who loves tackling challenges in the fast-paced world of hotels. I have a determined personality and a never-give-up attitude, always pushing to achieve great results through sweat and determination. I believe success isn't just about talent, but also about putting in the effort and going that extra mile.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Room management trainee
InterContinental Hanoi landmark72
Hanoi, Vietnam
2022.09 - 2023.03
- Focus on process improvements and participate in projects and assignments to enhance the services and service skills at the Front Desk.
- Learned about conflict resolution managing room inventory and monitoring room type availability to ensure guests' preferences are met to their maximum.
Marketing intern
JJNET International Co., Ltd
Taipei
2022.06 - 2022.09
- Contributing to the creation of mock-ups, email campaigns, and social media content as well as engaging with followers and assisting with daily administrative duties and events.
Engagement coordinator
Skating Union of Hsinchu Municipal Athletics Federation
2020.09 - 2022.09
- Monitor the effectiveness of different activities and projects and develop new and/or alternative approaches and activities to build on what is working to build relationships and deliver the club vision.
Managing trustee
Entrepreneur committee
Glion Institute of Higher Education
2022.02 - 2022.05
- Analyzed risk across member's assets, maintaining investment security.
- Assign appropriate responsibilities to the members, committees, and subcommittees to establish the club budget
Event executive
Sport committee
Glion Institute of Higher Education
2021.09 - 2021.12
- Organize a variety of events for students in school and direct the creation and implementation of the entertainment plan through diverse social media platforms.
Front Desk Administrator/ Receptionist
Energym
Taipei, Taiwan
2020.04 - 2021.05
- Built guest relations and customer service skills
- Performed administrative support tasks such as data entry, appointment scheduling, phone call screening, issuing visitor passes, and maintaining the security of personnel and the office environment.
Public relations officer
Wellness and Leadership Club
Taipei Municipal Zhong-zheng Senior High School
2017.01 - 2019.01
- Supervised marketing content production and consistently met campaign targets.
- Networked continuously to grow contacts and increase brand awareness and reputation.
Education
Bachelor of Business Administration - International Hospitality Business
Glion Institute of Higher Education
Montreux, Vaud 2021.03 - 2024.02
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NorKam Secondary School
Skills
- Software: Microsoft Office, Opera, Outlook
Interests
o License: , International car and bike license
Additional Information
- AWARDS AND ACHIEVEMENTS ,Outstanding Performance Award, Most Enthusiastic Action Award, Interpersonal Relationships Award, Dale Carnegie Training, Taipei, Taiwan (February 2018)
- Taipei City Youth Cup Ice Skating Tournament, Taipei, Taiwan 2018, 2020 and 2021 First place
Languages
English
Advanced
Chinese (Mandarin)
Native
French
Beginner
Timeline
Room management trainee
InterContinental Hanoi landmark72
2022.09 - 2023.03
Marketing intern
JJNET International Co., Ltd
2022.06 - 2022.09
Managing trustee
Entrepreneur committee
2022.02 - 2022.05
Event executive
Sport committee
2021.09 - 2021.12
Bachelor of Business Administration - International Hospitality Business
Glion Institute of Higher Education
2021.03 - 2024.02
Engagement coordinator
Skating Union of Hsinchu Municipal Athletics Federation
2020.09 - 2022.09
Front Desk Administrator/ Receptionist
Energym
2020.04 - 2021.05
Public relations officer
Wellness and Leadership Club
2017.01 - 2019.01
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NorKam Secondary School