TUMSIFU LOWIO
PROJECT MANAGER
DAR ES SALAAM,TANZANIA
Summary
Accomplished professional with extensive expertise in warehouse operations coordination and project management. Demonstrates strong skills in team leadership and motivation, staff supervision, and adherence to safety regulations. Proficient in hazardous materials handling, storage organisation, and ensuring time efficiency. Committed to maintaining high standards of customer service while achieving target-driven results. Career goals include advancing operational efficiency and enhancing team performance within dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
SALES AND WAREHOUSE SUPERVISOR
KC GLOBAL LIMITED COMPANY
DAR ES SALAAM, TANZANIA
2017.01 - Current
- Coordinated incoming goods, ensuring accuracy in inventory management.
- Tracked supply chain movements to prevent bottlenecks or delays.
- Improved stock control systems, resulting in reduced discrepancies during audits.
- Reduced downtime by scheduling preventative maintenance on machinery.
- Managed end-of-day clean-up operations, maintaining a tidy working environment.
- Resolved operational issues promptly, minimising disruptions in workflow.
- Maintained warehouse layout and organisation for maximum efficiency.
- Oversaw loading and unloading processes, ensuring safe handling of goods.
- Improved warehouse layout to maximise storage space.
- Reported daily warehouse performance data and updated company logs.
CUSTOMERCARE REPRESENTATIVE
TIGO CALL CENTRE
DAR ES SALAAM, TANZANIA
2014.11 - 2017.12
- Promoted cross-departmental collaboration for improved service delivery.
- Established rapport with customers to encourage repeat business.
- Facilitated seamless communication between management and customers.
- Oversaw training initiatives for new hires; established standard operating procedures.
- Handled sensitive information confidentially to protect customer privacy rights.
- Managed high-volume customer inquiries in a professional manner.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Delivered exceptional service with timely responses to queries.
- Conducted outbound calls courteously to resolve outstanding matters.
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain customer satisfaction.
Education
BARCHELOR OF ARTS IN PROJECT PLANNING MANAGEMENT - SOCIAL SCIENCES
DODOMA UNIVERSITY OF DODOMA
DODOMA-TANZANIA 2011.11 -
Skills
- Team leadership and motivation
- Staff supervision
- Safety regulations expertise
- Hazardous materials handling
- Storage organisation
- Target-driven
- Warehouse maintenance
- Packing and picking
- Warehouse operations coordination
- First aid training
- Time efficiency
- Customer Service
- Project Management
Affiliations
- Fixing or troubleshooting computers
- Learning foreign languages
- Travel and sightseeing
- Continuous learning and improvement
- Environmental protection
Certification
2011– 2014 : Bachelor of Arts in Project Planning Management and Community
Development
University of Dodoma (UDOM)-Tanzania
2015-2015 : Certificate of completion
ISON BPO customer service training
2017-2017 : Certificate for seafarers
Dar es salaam Maritime Institute
2018-2018 : Certificate Biomedical Equipment Operation, Maintenance and Repair Dar es salaam Institute of Technology
Languages
English
Upper intermediate
Swahili
Proficient (C2)
Timeline
SALES AND WAREHOUSE SUPERVISOR
KC GLOBAL LIMITED COMPANY
2017.01 - Current
CUSTOMERCARE REPRESENTATIVE
TIGO CALL CENTRE
2014.11 - 2017.12
BARCHELOR OF ARTS IN PROJECT PLANNING MANAGEMENT - SOCIAL SCIENCES
DODOMA UNIVERSITY OF DODOMA
2011.11 -