Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Ugren Stambolic

Ugren Stambolic

Lausanne,VD

Summary

Hardworking and driven professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving relations and network between people. According to my great skills of communication, I have a talent for bringing people together. Hight motivated I am the one you are searching for!



Overview

19
19
years of professional experience

Work History

Security Manager at IMD Lausanne

Protectas S.A
12.2013 - Current
  • Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
  • Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Improved response time to incidents by developing effective communication protocols within the security team.
  • Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
  • Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
  • Managed budgets effectively while procuring necessary equipment or resources to uphold strict standards in maintaining a secure environment.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Investigated incidents and wrote reports.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.

Tour Operator

General Tourist D.o.o
05.2010 - 12.2012
  • Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
  • Streamlined booking processes for more efficient reservation management and improved client experiences.
  • Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
  • Increased repeat business through excellent customer service, attention to detail, and timely communication.
  • Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.

Hotel Manager

Jamaica Hotel
11.2007 - 04.2010
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided exceptional service and assistance to guests upon check-in.
  • Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.

Media Planner

Metropolis Media D.o.o
09.2004 - 10.2007
  • Established strong working relationships with key external partners such as publishers, broadcasters, and digital platforms.
  • Provided exceptional client service through proactive communication, timely responses to inquiries, and thorough follow-ups on pending issues or requests.
  • Improved targeting capabilities by creating detailed audience profiles based on demographic data, consumer insights, and behavioral patterns.

Education

Trade - Commercial Law, Economic Geography, Trade

University of Economics
Zagreb
07.2004

High School Diploma -

International Baccalauréat
Zagreb
07.1999

Skills

  • Language Skills (French, English, Serbian, Croatian)
  • Operations Management
  • Team Collaboration
  • Appointment Scheduling
  • Key Stakeholder Relationship Building
  • Promotional Support
  • Team Development
  • Lead Generation
  • Coordination
  • Product and Service Solutions

Hobbies

Cooking

Snorkeling

fishing

skiing

traveling

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)
Croatian
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)

Timeline

Security Manager at IMD Lausanne

Protectas S.A
12.2013 - Current

Tour Operator

General Tourist D.o.o
05.2010 - 12.2012

Hotel Manager

Jamaica Hotel
11.2007 - 04.2010

Media Planner

Metropolis Media D.o.o
09.2004 - 10.2007

Trade - Commercial Law, Economic Geography, Trade

University of Economics

High School Diploma -

International Baccalauréat

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Ugren Stambolic