Ula Matlak
Basel
Summary
Driven Event & Marketing Specialist embarking on an event management career focused on relationship building and communication. I firmly believe that active listening, emotional intelligence, and adaptability are key skills for successful networking. My flexibility and positive attitude reinforce my belief that every problem can be solved, driving my approach to overcoming challenges in any environment and treating them as a lesson for future improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relocation Associate
WHR Global
Basel, Switzerland
10.2023 - 12.2024
- Company Overview: Relocation Management Company
- Assist individuals or families with the process of relocating to a new area or country
- Connecting different destination providers with the transferees and clients
- Processing invoices, expenses, initiating services
- Relocation Management Company
- Negotiated favorable contract terms with service providers, achieving significant cost savings for clients.
- Collaborated closely with real estate agents to secure ideal properties for clients quickly and efficiently.
- Provided ongoing support to clients during their entire relocation journey, addressing concerns promptly and professionally.
Executive Assistant & Event Coordinator
LUMO Labs
Eindhoven, the Netherlands
08.2021 - 12.2022
- Proficient in budget management for diverse events, ensuring cost efficiency, and meeting financial targets
- Organizing events for startups and international companies
- Developed and promoted corporate brand, images and identity to media and public.
- Managing websites, and social media platforms, designing visuals, brochures, and flyers
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Developed targeted messaging for diverse audiences, tailoring content to meet specific needs and preferences.
- Created impactful press releases that generated significant media interest and coverage.
- Established strong relationships with key media contacts, securing positive coverage for company news and initiatives.
Marketing & Customer Service Specialist
Gymetrix
Scotland
01.2019 - 01.2020
- Fostered positive relationships with customers, managers, and the service team to ensure a successful work environment
- Provided excellent and efficient customer service, handling routine inquiries and complaints promptly
- Traveled to different locations to meet with clients personally and discuss potential improvements
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Social Media Specialist
Carpatree
Bielsko-Biala, Poland
01.2017 - 01.2019
- Crafted social media content
- Managed connections with athletes, ambassadors and influencers
- Organized promotion events, photo shootings, campaigns
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
- Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
Education
Master Degree - Management in Sport and Tourism
AWF
Katowice, Poland07.2018
Business, Administration and Law -
Universitat de les Illes Balears
Mallorca, Spain10.2017
Bachelor Degree - Management in Health Services
AWF
Katowice, Poland05.2016
High School Diploma - Hospitality and Tourism
Hospitality School Bielsko-Biala
Bielsko-Biala, Poland06.2013
Skills
- Networking
- Event Management
- Graphic Design
- Videography/Photography
- Communication
- Microsoft Office
- Customer Service
- Stress Management
- Good communication skills
- Content marketing
Certification
- Ayurvedic Therapist and Massage Therapist, 01/01/23 - 02/28/23, Goa, India
- Meditation Training, 03/01/23 - 03/31/23, One month with monks in a Buddhist monastery in Nepal learning the techniques of meditation
- Yoga Teacher, 01/01/20 - 03/31/20, Rishikesh, India, 200h
- Stress Management Certificate, 03/01/20 - 02/29/20, Rishikesh, India
- TEFL English Teaching, 05/01/20 - 06/30/20, Poland
Languages
Polish
Advanced (C1)
English
Advanced (C1)
Spanish
Beginner (A1)
German
Beginner (A1)
Timeline
Relocation Associate
WHR Global
10.2023 - 12.2024
Executive Assistant & Event Coordinator
LUMO Labs
08.2021 - 12.2022
Marketing & Customer Service Specialist
Gymetrix
01.2019 - 01.2020
Social Media Specialist
Carpatree
01.2017 - 01.2019
Business, Administration and Law -
Universitat de les Illes Balears
Master Degree - Management in Sport and Tourism
AWF
Bachelor Degree - Management in Health Services
AWF
High School Diploma - Hospitality and Tourism
Hospitality School Bielsko-Biala