Urzica Denisa
Rechy
Summary
Customer-focused professional with leadership experience in hospitality and teaching roles. Skilled in team management, customer service, and communication, with a proven ability to work in fast-paced environments. Fluent in English and French, with beginner-level proficiency in Italian. Eager to leverage my diverse skill set in a dynamic role at Amazon
Overview
3
3
years of professional experience
Work History
Head Waiter
Restaurant Taverne Sierroise
Valais,Sierre
09.2022 - Current
Managed customer complaints, handled reservations, and coordinated events, maintaining strong customer relationships.
Trained and mentored new staff, ensuring adherence to service standards and improving overall team performance.
Collaborated with the kitchen and management teams to ensure efficient service and timely food delivery
Dance Instructor
Ecole Tendance
Valais, Sierre
08.2021 - 07.2022
Developed and taught dance classes to students of various skill levels, creating engaging and effective lesson plans.
Organized and managed class schedules, ensuring punctuality and clear communication with students and parents.
Facilitated group performances and events, demonstrating strong organizational and time-management skills.
Built strong relationships with students and parents, contributing to a positive and supportive learning environment.
Education
High School Art "Gheorghe Tattarescu" Graduation
RoumaniaSchool of Dance "Alexanders Dance"
RoumaniaSkills
Customer Service: Skilled in managing customer concerns and ensuring a positive experience, with a focus on delivering high-quality service
Leadership & Team Management: Proven ability to lead and train staff in high-pressure environments, ensuring smooth operations
Event Coordination: Experience organizing and overseeing events, from dance performances to restaurant functions
Communication: Strong verbal and written communication skills, fluently interacting with customers and colleagues
Problem Solving: Ability to handle challenges and find quick, efficient solutions in fast-paced settings
Languages
Romanian
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Italian
Elementary (A2)
Timeline
Head Waiter
Restaurant Taverne Sierroise
09.2022 - Current
Dance Instructor
Ecole Tendance
08.2021 - 07.2022
High School Art "Gheorghe Tattarescu" Graduation
School of Dance "Alexanders Dance"