Valentina Venturelli

• Daniel Rose pop up restaurant from Paris-opening
• Kol Restaurant pop up restaurant from London-opening
• Main lobby lounge

As lounge hostess supervisor I continued with my usual duties, and also:

• Closing of the cash register and revenue report of the day
• Reporting the hostess team performance to the General Manager

During this career path, I performed the same duties mentioned in my previous jobs experiences, but had additional responsibilities which are:

-managing all the incoming emails in addiction to the calls

-preparing table assignments for the day based on the number of reservations, changing the table assignments on the spot based on the flow of the day

-Aleno software

During this work experience, I held the same duties as I did in Dubai.

I improved my knowledges and gained additional experience by working under the same company but in two different cities, with two different point of views and also:

• Redaction of the daily report at the end of the day, to be shared with the hotel F&B managers highlighting anything was needed (VIPs, special guests, special occasions/events, possible complaints,…)

• Greeting and welcoming all the guests upon arrival with enthusiasm and professionalism
• Taking care of the guests seatings allocation, for both beach club and restaurant areas, providing an accurate waiting time (if needed)
• Redaction of the tables plan
• Handled a high volume of calls to respond to customer inquiries and concerns
• Process credit card and cash payments
• Worked flexible hours, covering weekends and holidays.
• Successfully completed tasks within tight deadlines, with speed and accuracy
• Provided good guests service by proactively listening to customers' concerns and answering their questions.
• Analyzing eventual problems, evaluating solutions, and choice of the best decisions.
• Demonstrated energy and enthusiasm in a fast-paced environment.
• Give directions to new colleagues who came in support during busy times
• Quickly learned and applied new skills to daily activities, improving efficiency and productivity.
• Seven Rooms software

• Managing the agents' diary, reporting appointments and priorities for the day
• Managing communication with agents, clients and landlords
• Scheduling and organizing appointments, inspections and property visits
• Manager of tourist rental with guests of different nationalities
• Check in and check out organization and consequent arrangement of extra services with external company
• Reception of customers in the agency and collection of information on the type of property sought.
• Management of incoming and outgoing correspondence both paper and digital.

• Insert the contracts approved by customers on the management system
• Elaboration of an Excel table to check the progress of contracts entered on the portal and verify any technical KO, and to have an economic projection of the invoice that will be issued in our favor
• Check the correctness/correspondence of the invoices issued by the management with the statement followed by me in Excel.
• Contact with customers to solicit the signing of contracts on standby and to send back expired/missing documentation
• Reminder of payment to customers with outstanding invoices.

• Organizing business trips for my colleagues
• Compilation and recording of invoices
• Compilation of an Excel spreadsheet to check the status of purchase/sales invoices and to track the status of payments.
• Distribution and control of the cash given to the colleagues (technicians installers) before and after a business trip, as well as credit cards, with consequent report of all the expenses
• Daily checking of incoming and outgoing digital mail and PEC.
• Entering and updating customer data in the management system
• Interaction with customers and suppliers via telephone, e-mail
• Payment reminders to customers via e-mail or telephone.
• Insertion of F24 on the bank's portal.
• Periodic control of the validity / expiration of the vehicles documents

• Project and registration to control the cash register.
• Preparing meeting room for meetings between colleagues and external parties.

• Administrative support to my colleagues in office activities including photocopying, faxing and filing/sorting documents.
• Communication with customers via phone and email to address any requests.
• Realization of quotes for new auto insurance policies.
• Complete compilation and delivery of defined policy to client.