Vanessa Ferrant
Paudex
Summary
Quality-focused content analyst for apps and social media, with experience in usability, functionality testing, and exploratory QA. Skilled in general-domain AI data annotation, content moderation, and AI output evaluation, delivering accurate, consistent results while meeting strict quality standards.
Overview
26
26
years of professional experience
Work History
QA Tester
UTest
Paudex
07.2025 - Current
- Developed and maintained test cases aligned with user requirements.
- Reviewed requirement documents, contributing insights on quality assurance.
- Executed functional, performance, and usability tests on web applications.
- Conducted exploratory testing to identify system issues prior to release.
- Provided product owners with feedback on new features based on customer needs.
AI Chatbot Evaluator for French market
Upwork
Paudex
07.2024 - Current
- Remote independent contractor.
- Developed logic models that defined relationships between inputs, outputs and desired outcomes.
- Established and maintained effective communication channels with all involved parties.
- Managed databases and ensured accuracy and security of evaluation data.
- Ensured compliance with ethical standards and confidentiality in data handling.
Saleswoman
Anouk AG
Montreux
06.2023 - 01.2025
- Executed post-sales follow-up with customers to confirm satisfaction levels.
- Cultivated strong customer relationships to create additional sales opportunities.
Data Collector
Appen
Paudex
05.2023 - 04.2024
- Remote independent contractor
- Collected data from various sources to support project requirements.
- Reviewed collected data for accuracy and completeness before submission.
- Collected and validated data from various online sources for accuracy.
Content Social Media Moderator
Accenture/Meta
Alges
04.2022 - 09.2022
- Monitored social media channels for user-generated content and community engagement.
- Enforced community guidelines to maintain a safe online environment.
- Enforced commenting rules and deleted interactions with bullying or harassment.
Content Review Analyst
Manpower/Google Play Store
Lisbon
11.2021 - 03.2022
- Reviewed content for compliance with quality standards and guidelines.
- Analyzed user-generated submissions for accuracy and relevance.
- Reviewed online content for compliance with company standards and policies.
Customer Service Representative
Teleperformance-Foot Locker
Lisbon
04.2020 - 09.2021
- Assisted customers with product inquiries and order issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Order screening support specialist
Teleperformance-Cybersource
Lisbon
09.2019 - 03.2020
- Identified and analyzed high-volume transactions for potential fraud using internal and third-party systems. Collaborated with cross-functional teams to reduce online fraud risk for merchants.
Customer Service Representative
Webhelp-Nespresso
Zürich
09.2018 - 03.2019
Visual Merchandiser
Yamamay
Zürich
08.2017 - 12.2017
Shop in the Shop Manager
Gérard Darel at Globus
Zürich
01.2015 - 04.2017
Saleswoman
Desigual
Zürich
04.2014 - 09.2015
Shop in the Shop Manager
Desigual at Manor
Lausanne
04.2012 - 03.2014
Saleswoman
Desigual Outlet
Aubonne
08.2011 - 03.2012
Administration Support
Automotive Export Company
Lutry
01.2003 - 01.2010
Saleswoman
OLDFIELD
Paris
01.2000 - 01.2003
Education
Vocational School - Retail
Theler Institut
Sion, Switzerland07-1992
High school or equivalent -
St Gilles School of English
London01.1991
Secondary School
Crans-Montana, SwitzerlandSkills
- AI chatbot evaluation and RLHF, with experience in rubrics, safety assessments, and output ranking
- AI audio data annotation (recording, transcription, quality control)
- User intent accuracy
- Usability testing, exploratory testing, and functional testing
- Attention to detail, high linguistic accuracy (grammar, spelling, syntax)
- Adaptability, autonomy, flexibility, empathy
- Sense of organization, communication, and customer service
Languages
French Mother tongue, English C1, and German B1
Timeline
QA Tester
UTest
07.2025 - Current
AI Chatbot Evaluator for French market
Upwork
07.2024 - Current
Saleswoman
Anouk AG
06.2023 - 01.2025
Data Collector
Appen
05.2023 - 04.2024
Content Social Media Moderator
Accenture/Meta
04.2022 - 09.2022
Content Review Analyst
Manpower/Google Play Store
11.2021 - 03.2022
Customer Service Representative
Teleperformance-Foot Locker
04.2020 - 09.2021
Order screening support specialist
Teleperformance-Cybersource
09.2019 - 03.2020
Customer Service Representative
Webhelp-Nespresso
09.2018 - 03.2019
Visual Merchandiser
Yamamay
08.2017 - 12.2017
Shop in the Shop Manager
Gérard Darel at Globus
01.2015 - 04.2017
Saleswoman
Desigual
04.2014 - 09.2015
Shop in the Shop Manager
Desigual at Manor
04.2012 - 03.2014
Saleswoman
Desigual Outlet
08.2011 - 03.2012
Administration Support
Automotive Export Company
01.2003 - 01.2010
Saleswoman
OLDFIELD
01.2000 - 01.2003
Vocational School - Retail
Theler Institut
High school or equivalent -
St Gilles School of English
Secondary School