Vanja El Habbal
Opfikon
Summary
8 Years of experience in the pharmaceutical and banking industry. Support in audits (Swissmedic, FDA), GMP/SOP. Seventeen years of front-line customer service experience on the phone in German, English, French, Italian, Serbian and Croatian.
Overview
29
29
years of professional experience
Work History
Insurance Intermediary Clerk
FINMA Financial Market Supervision
Zurich
09.2024 - 05.2025
- Hotline in German/English/French
- Debt collection for insurance intermediaries
- Review and release of registration entries in the FINMA Register
- Recognizing documents for authenticity, checking applications, e-mail of the intermediary mailbox
Digital Client Service Agent
Credit Suisse (Schweiz) AG
Zürich
09.2018 - 04.2024
- 1st Level-Support in Online Banking in German/English/French/Italian/Serbian
- Cross-Selling
- "Honor-the-Best"-winner in customer support (Service Excellence)
- 1st Price-winner in Marketing Challenge for the CSX Product
- Technical Support in Front Desk
Self-employment with husband
Lebanese Restaurant
Dietlikon
05.2016 - 06.2018
- Business Plan, accounting, Procurement of goods
- General assistance in sales
Customer Support Agent E-Banking
Zürcher Kantonalbank
Dübendorf
09.2016 - 07.2017
- 1st Level Support of Bank customers at E-Banking in German/English/French/Italian
- Fault reports, Back-Office
Emergency call center agent
Medicall AG
Brüttisellen
02.2013 - 04.2016
- Initiation of towing services throughout Switzerland and Europe
- Telephone emergency reception in German/English/French/Italian/Serbian
- Organization of flights, hotel, rent-a-car throughout Europe
Payment Processing Clerk
Credit Suisse AG
Opfikon-Glattbrugg
04.2012 - 01.2013
- Processing of standing orders
- Telephone inquiries in German/French/Italian/English
- Check customer signatures for authenticity
Telephone operator at the corporate headquarters
Zurich Financial Services
Opfikon-Glattbrugg
10.2007 - 10.2011
- Triage up to 120 calls/day in German/French/English/Italian/Serbian
- Create a shift schedule
- Training of new employees
Assistant in Business Support
Merck (Schweiz) AG
Schaffhausen
06.2003 - 09.2007
- Administrative Support: travel arrangements, itineraries for Vice Presidents
- Team-Assistance, general support, catering, venue selection, handle invoices
- Audit-support (Swissmedic, FDA)
- Reception and Front Desk Duties: I served as the first point of contact for visitors and callers, managing mail, phone calls, and a welcoming reception area
Assistant/Packing Documents Clerk for Eye medications
Novartis Ophthalmics AG
Hettlingen
10.2001 - 04.2003
- Management of packaging orders for ophthalmic medicines
- Control of production documents
- Document Management, Archive
- Reception and Front Desk Duties: Serve as the first point of contact for visitors and callers, audit support, phone calls, and a welcoming reception area
Secretary to the Head of Administration
Kubo-Tech AG
Effretikon
09.1996 - 09.2001
- Team Assistance: general support to the team, facilitating collaboration
- Event Coordination: Organization of company events, managing logistics such as venue selections, catering, equipment setup
- Facility and operations management: overseeing office facilities, processing invoices, purchasing warehouse materials
- Front desk and front desk duties: I served as the first point of contact for visitors and callers, I managed mail, phone calls, and a welcoming reception area
Education
Commercial employee -
Kaufmännische Berufsschule Winterthur
01.1995
Certified medical secretary -
Woodtli Schulen Zürich
01.1998
Skills
- Customer support
- Multi-language communication
- Technical troubleshooting
- Regulatory compliance
- Data entry
- Cross-selling strategies
- Client relationship management
- Travel arrangments
- Customer satisfaction
- Schedule and calendar management
- Mail handling
- Office management software
- Event and activity planning
- Business documentation
- Organizational skills
- Quality management
- Administrative support
- Prioritization and time management
- Debt collection
- Basic accounting
Place Of Citizenship
Winterthur, ZH
Employment Screening
FINMA, 08/01/24
Debt Collection
none
Travel Experience
I have visited over 25 countries on four continents.
Hobbies
- Short trips
- City breaks
- Visiting elderly parents in Montenegro
- Walking on the beach
- Distilling 'Rakija'
- Making wine
- Enjoying country life
Languages
native, C2 - daily use, C2 - daily use, B1 - elementary, native, A2 - Beginner, A2 - Beginner
Hobbies and Interests
- Religions
- Cultures
- Team collaboration
- Transparency and trust
- Comedy
- Music
- Good films
- Interesting documentaries
- Reading books
Certifications And Courses
- 2023-2024, CYP at Credit Suisse (Schweiz) Ltd.
- 2018-2024, Bank's Internal Courses (Money laundering, Know-your-customer KYC, FATCA, AIA, Business Continuity Plan, etc.), Service-Excellence-Education
- 2017-2018, Theta Healing by Vianna Stibal
- 2007-2013, Money laundering-training, FATCA, KYC, AIA, Various training courses in the financial sector
- 2009, Professional customer communication at Credit Suisse (Service Excellence)
- 2005, MS-Office
- 2001, English First Diploma
- 1999, Greek Course
- 1998, Italian Course
- 1995, French Course, DELF-Diploma
Personal Information
- Citizenship: Switzerland
- Number of Children: 1
- Criminal Record: OK
- Date of Birth: 06/26/76
- Marital Status: married
Timeline
Insurance Intermediary Clerk
FINMA Financial Market Supervision
09.2024 - 05.2025
Digital Client Service Agent
Credit Suisse (Schweiz) AG
09.2018 - 04.2024
Customer Support Agent E-Banking
Zürcher Kantonalbank
09.2016 - 07.2017
Self-employment with husband
Lebanese Restaurant
05.2016 - 06.2018
Emergency call center agent
Medicall AG
02.2013 - 04.2016
Payment Processing Clerk
Credit Suisse AG
04.2012 - 01.2013
Telephone operator at the corporate headquarters
Zurich Financial Services
10.2007 - 10.2011
Assistant in Business Support
Merck (Schweiz) AG
06.2003 - 09.2007
Assistant/Packing Documents Clerk for Eye medications
Novartis Ophthalmics AG
10.2001 - 04.2003
Secretary to the Head of Administration
Kubo-Tech AG
09.1996 - 09.2001
Commercial employee -
Kaufmännische Berufsschule Winterthur
Certified medical secretary -
Woodtli Schulen Zürich
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