Vaysbrot Maiia

Responsibilities:

• Enhanced client satisfaction by providing personalized branded services based on individual needs and preferences for the face, body and hair
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Collaborated with Head manager and team members to ensure a seamless and enjoyable customer experience for all salon clients.
• Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
• Stayed current with industry trends and techniques by attending workshops, on-line education platform, and continuing education courses.
• Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment programs and home skincare routine.
• Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
• Educated clients on proper face and body care techniques to promote products between appointments.
• Actively participated in the filming for social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
• Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Responsibilities:

• Organizations and conducting trainings, webinars, coach sessions, certifications and attestations for face and body lines of Shiseido and Cle de Peau Beaute brands, make up and fragrance trainings for Dolce & Gabbana brand.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Communicated all learning and performance objectives, schedules, and training assessments to Head of Training Department.
• Facilitated leadership development workshops, sales and luxury service trainings fostering an environment of growth and self-improvement among beauty consultants.
• Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
• Collaborated with cross-functional teams (Marketing Department) to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Evaluated the effectiveness of training programs with Head of Training center using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Stayed abreast of industry trends and emerging best practices in beauty industry, ensuring the organization maintained a competitive of the brands in the market.
• Continuous improvement of your professional skills by attending International trainings for trainers (Paris - Head office, London, Berlin).
• Assistance in organizing closed marketing events for VIP clients, acting as a marketer and presenter at these events.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.

Responsibilities:

As a leading training manager:

• Training manager, conducting trainings on product, service and sales, organization learning process (preparation, translation and adaptation of presentations), conducting master classes, development of a learning strategy, webinars, attestations, according to the check list and on-line, following the philosophy and values of the brands.
• Lead training manager - conducting trainings on the products of professional luxury cosmetic brands segment - Babor, Elemis, St.Barth of different directions (cosmetology, aesthetics, make-up, aroma seminars, sales, service).
• Development and holding of various events for clients (presentations, make up and skincare parties) for purpose of stimulating sales of the company's products, as well as image character.
• Business trips to various regions of the country (more, than 36 cities and towns) in order to conduct all types of seminars and launch work of salons from scratch - primary training of personnel in the flagship salons of the Babor brand, luxuries spa and medical centers.
• Writing articles, comments in glossy publications, participation in the shooting of videos with the purpose of promoting the company's products.
• Conducting scheduled certifications for specialists in various fields (administrators - cosmetologists - estheticians) and for new employees of the company.
• Writing reports, protocols of procedures and calculation of the cost of care for financial, economic department and marketing department
• Work with the retail direction - training of specialists, conducting field trips seminars and certifications.
• Participation in various events in retail in order to demonstrate work on personal example (for example, make-up for the record for VIP clients).
• Participation in all International trainings (Head office of the brand Babor in Aahen, Germany) as a leading specialist of the company.

As a leading cosmetologist, esthetician and make up artist:

• Enhanced client satisfaction by providing personalized spa treatments, cosmetology facial treatments, make up sessions and therapies.
• Increased spa revenue by expanding the range of services offered and attracting new clientele.
• Collaborated with management to develop targeted marketing strategies, attracting high-end clients to the spa.
• Mentored junior therapists, elevating their skills and expertise in various treatment techniques.
• Developed comprehensive treatment plans for individual clients, ensuring long-term wellness and satisfaction.
• Implemented stringent hygiene protocols, maintaining a safe and clean environment for clients and staff alike.
• Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
• Conducted thorough consultations with clients to identify specific needs and recommend appropriate treatments.
• Continuously updated knowledge of industry trends and advancements, incorporating innovative techniques into therapy offerings.
• Maintained accurate inventory records, effectively managing stock levels to minimize waste while meeting client demand.
• Efficiently resolved any client concerns or complaints, sustaining strong relationships with valued customers.
• Organized seasonal promotional events to increase business visibility within the local community and attract new clientele.
• Established effective communication channels between staff members to foster a collaborative work environment conducive to ongoing learning and development.
• Maximized operational efficiency through strategic scheduling of appointments, optimizing therapist availability while minimizing wait times for clients.
• Performed comprehensive evaluations following each therapy session, tracking client progress toward achieving wellness goals over time.

Responsibilities:

• Consultant of the brand "Bobbi Brown" (TD "TSUM") - Selling brand productsб, advising customers on brand products, conveying the brand philosophy to the end consumer, performing all types of make-up, eyebrow correction, participation in shows, photography, fashion events as a make-up artist of the brand.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
• Performed full makeup applications to 30 clients per week.
• Provided clients with personalized skincare recommendations to support maintenance of healthy skin with a skincare line of the brand.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Conducted makeup classes for customer of the brand
• Maintained sales goal of month.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Maintaining a customer base and weekly calls to customers

Responsibilities:

• Enhanced customer satisfaction by providing personalized skincare facials tretments, consultations and product recommendations.
• Increased sales revenue through effective upselling and cross-selling of cosmetic products.
• Conducted makeup demonstrations for clients to showcase product benefits and application techniques.
• Streamlined inventory management, ensuring availability of high-demand products at all times.
• Developed strong rapport with clients, resulting in repeat business and a loyal customer base.
• Educated customers on proper skincare routines, leading to improved skin health and increased product sales.
• Provided exceptional customer service by addressing concerns promptly and professionally, maintaining a positive store environment.