Summary
Work History
Education
Skills
Computer Skills
Languages
Sports and Associations
Accomplishments
Timeline
Generic
Victória Firino-Martell Jerónimo

Victória Firino-Martell Jerónimo

Lausanne

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Currently looking for an Operational Internship in the Reservations or Guest Relations Department.

From 19/02/2024 to 16/02/2024

Work History

Restaurant Waitress

Ritz Four Seasons
05.2023 - 08.2023
    • Duration: 3 months (fulltime)
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
    • Served food and beverages promptly with focused attention to customer needs.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Remained calm and poised when dealing with difficult customers or during busy shifts.
    • Bussed tables during busy periods to assist staff and quickly turn over tables.
    • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Bachelor of Science - Hospitality Management

EHL Hospitality Business School
Lausanne, Switzerland
06.2027

High School Diploma -

Lycée Français Charles Lepierre
Lisbon, Portugal
06.2022

Skills

  • Multitasking Abilities
  • Self-Motivated
  • Independent and Responsible
  • Ordering Procedures
  • Menu Memorization
  • Team Collaboration
  • Adaptable and Flexible

Computer Skills

  • Word
  • Excel
  • Microsoft office
  • Mac & PC User

Languages

  • Portuguese (mother tongue)
  • French (mother tongue)
  • English (fluent)
  • Spanish (intermediate +)
  • German (B2 certificate)

Sports and Associations

  • Pro Swimmer - Federação Portuguesa de Natação (2011-2016)
  • Water Polo
  • Volleyball - Federação Portuguesa de Volleyball
  • Ski & Snowboard
  • Surf
  • CISV (children's international summer village)

Accomplishments

    Banco Alimentar, Lisboa, Portugal

    Help collect food and organize them into different categories. for people in need.

Timeline

Restaurant Waitress

Ritz Four Seasons
05.2023 - 08.2023

Bachelor of Science - Hospitality Management

EHL Hospitality Business School

High School Diploma -

Lycée Français Charles Lepierre
Victória Firino-Martell Jerónimo