Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Vidal Reñao Lopelo

IT TECHNICIAN
Basel,

Summary

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

10
years of professional experience

Work History

Servo Personal & Treuhand GmbH
Basel

Construction Operator
08.2023 - Current

Job overview

As a Construction Assistant:

  • Preparation of materials. keeping the work area clean.
  • Formwork, Masonry, Carpentry Installation of security systems.

Lutelco Installations Ltd.
Zaragoza

Clerical Officer
03.2022 - 06.2023

Job overview

  • Comprehensive IT Maintenance: Hardware and Software, Management of Client Onboarding, Terminations, and Modifications.
  • Answered telephones, took messages, transferred calls to appropriate personnel.
  • Organized physical files and electronic databases related to client accounts.

Access Control
Zaragoza

Call Center Agent
04.2021 - 02.2022

Job overview

  • Handled high volumes of inbound/outbound calls, emails, and chats in accordance with call center guidelines while effectively resolving customer complaints using software tools.
  • Resolved customer service inquiries promptly and efficiently.
  • Documented call details in accordance with established procedures.

BANK NATIONALE NEDERLANDEN
Zaragoza

Help Desk Support Specialist
01.2019 - 09.2019

Job overview

Problem Solving, Providing technical support for end users, system upgrades and configuration, Monitored IT systems and network performance, MDM devices, and controlled licensing.

NETWORKS, SYSTEMS AND COMMUNICATIONS
Zaragoza

Help Desk Support
11.2017 - 08.2018

Job overview

Enhanced task management efficiency by implementing ServiceNow, resulting in improved Time to Completion (TTC) metrics. Providing software and hardware support.

E-COMMERCE
Zaragoza

Web Content Specialist
11.2016 - 08.2017

Job overview

Possessing skills in website administration, sales expertise, web content management.

  • Implemented effective web content management systems using CMS, PHP, MySQL, HTML5, and CSS.

SPRINET
Zaragoza

Technical Support
02.2016 - 08.2016

Job overview

Identified hardware malfunctions using diagnostic tools such as PC Doctor or the Windows Event Viewer. Additionally, responsible for setting up and configuring hardware, software, systems, networks, printers, and scanners.

VODAFONE
Zaragoza

Fibre Optic Installation
12.2014 - 12.2015

Job overview

Installed and configured fiber optic systems, computer hardware, and network security systems for businesses and individual consumers. Established wired and wireless networks, such as VoIP, TCP/IP, DNS, DHCP, and Cisco equipment. Executed router configurations to optimize network efficiency.

Education

SAN MIGUEL ACADEMY

ONLINE MARKETING

IES PABLO SERRANO

SOFTWARE DEVELOPMENT

IES PABLO SERRANO

ADMINISTRATION OF NETWORKED COMPUTER SYSTEMS

Skills

  • Cisco Certified Network Associate (CCNA)
  • TCP/IP Protocol (OSI MODEL)
  • System Administration (Windows, Linux, Android)
  • Mobile Device Management
  • Data Recovery and System Management Tools (Clonezilla, Acronis, EasyUS)
  • Firewall and Anti/Virus Software (Bitdefender, Sophos, Norton, Fortinet)
  • Virtualization Technologies (Virtual Box, VM Ware)
  • Remote Access (RDP, VNC, TeamViewer, AnyDesk)
  • Database Administrator (Mysql, Oracle, SQL Server)
  • MS Office, OpenOffice, Google Docs Suite
  • Web Pages Front End Design (UI, HTML5, CSS, CSS3, Less, Frameworks, BootStrap)
  • E-COMMERCE (Joomla, WordPress, Prestashop)

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2
German
Intermediate
B1

Timeline

Construction Operator

Servo Personal & Treuhand GmbH
08.2023 - Current

Clerical Officer

Lutelco Installations Ltd.
03.2022 - 06.2023

Call Center Agent

Access Control
04.2021 - 02.2022

Help Desk Support Specialist

BANK NATIONALE NEDERLANDEN
01.2019 - 09.2019

Help Desk Support

NETWORKS, SYSTEMS AND COMMUNICATIONS
11.2017 - 08.2018

Web Content Specialist

E-COMMERCE
11.2016 - 08.2017

Technical Support

SPRINET
02.2016 - 08.2016

Fibre Optic Installation

VODAFONE
12.2014 - 12.2015

SAN MIGUEL ACADEMY

ONLINE MARKETING

IES PABLO SERRANO

SOFTWARE DEVELOPMENT

IES PABLO SERRANO

ADMINISTRATION OF NETWORKED COMPUTER SYSTEMS
Vidal Reñao LopeloIT TECHNICIAN