Vidal Reñao Lopelo

As a Construction Assistant:

• Preparation of materials. keeping the work area clean.
• Formwork, Masonry, Carpentry Installation of security systems.

• Comprehensive IT Maintenance: Hardware and Software, Management of Client Onboarding, Terminations, and Modifications.
• Answered telephones, took messages, transferred calls to appropriate personnel.
• Organized physical files and electronic databases related to client accounts.

• Handled high volumes of inbound/outbound calls, emails, and chats in accordance with call center guidelines while effectively resolving customer complaints using software tools.
• Resolved customer service inquiries promptly and efficiently.
• Documented call details in accordance with established procedures.

Problem Solving, Providing technical support for end users, system upgrades and configuration, Monitored IT systems and network performance, MDM devices, and controlled licensing.

Enhanced task management efficiency by implementing ServiceNow, resulting in improved Time to Completion (TTC) metrics. Providing software and hardware support.

Possessing skills in website administration, sales expertise, web content management.

• Implemented effective web content management systems using CMS, PHP, MySQL, HTML5, and CSS.

Identified hardware malfunctions using diagnostic tools such as PC Doctor or the Windows Event Viewer. Additionally, responsible for setting up and configuring hardware, software, systems, networks, printers, and scanners.

Installed and configured fiber optic systems, computer hardware, and network security systems for businesses and individual consumers. Established wired and wireless networks, such as VoIP, TCP/IP, DNS, DHCP, and Cisco equipment. Executed router configurations to optimize network efficiency.