IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
As a Construction Assistant:
Problem Solving, Providing technical support for end users, system upgrades and configuration, Monitored IT systems and network performance, MDM devices, and controlled licensing.
Enhanced task management efficiency by implementing ServiceNow, resulting in improved Time to Completion (TTC) metrics. Providing software and hardware support.
Possessing skills in website administration, sales expertise, web content management.
Identified hardware malfunctions using diagnostic tools such as PC Doctor or the Windows Event Viewer. Additionally, responsible for setting up and configuring hardware, software, systems, networks, printers, and scanners.
Installed and configured fiber optic systems, computer hardware, and network security systems for businesses and individual consumers. Established wired and wireless networks, such as VoIP, TCP/IP, DNS, DHCP, and Cisco equipment. Executed router configurations to optimize network efficiency.