Vinicius Popolili

Oversees the full operation of the housekeeping department in a 4-star superior hotel, ensuring impeccable cleanliness and maintenance of guest rooms and public areas. Leads, trains, and motivates a multicultural team, implementing service standards and quality control procedures. Manages departmental budgets, cost control, and inventory of linens, cleaning supplies, and guest amenities. Coordinates daily operations with Front Office, Maintenance, and Laundry to ensure smooth service flow and exceptional guest satisfaction. Actively involved in staff scheduling, recruitment, inspections, and sustainability initiatives.

Responsible for the overall management of the housekeeping department, ensuring high standards of cleanliness and presentation. Supervises and trains staff, manages inventory of amenities and linen, and coordinates with other departments to deliver an exceptional guest experience. Plans staff schedules and oversees internal quality audits. Focused on operational efficiency and guest satisfaction.

Welcomes and assists guests with courtesy and professionalism, handling luggage, and providing information. Monitors the hotel entrance and exit flow, ensuring safety and order. Coordinates with the Reception and Concierge to meet guest needs. Provides logistical support, such as calling taxis, valet service, and local area guidance.