Wafaa Afify
Bülach
Summary
Structured and dedicated HR Secretary with strong communication skills and experience in personnel administration and customer service. Organizational talent with an eye for detail and a solution-oriented approach.
Overview
15
15
years of professional experience
Work History
HR Secretary
National Cancer Institute
05.2014 - 05.2023
- Administrative support: Preparing documents, reports, and presentations
- Personnel records & document management: Managing contracts, certificates, and personnel files
- Scheduling and office organization: Coordinating meetings, business trips, and appointments
- Recruitment support: Pre-selection of applications, scheduling interviews
- Onboarding & Offboarding: Guiding new employees from their first day to full integration
- Payroll processing: Preparing and assisting with payroll processing
- Communication: Point of contact for employees regarding personnel matters
- Maintained an organized filing system for easy retrieval of employee records during internal audits or external inspections.
- Managed confidential personnel files, ensuring accurate record keeping and compliance with regulations.
Customer Service Representative
National Bank of Egypt
01.2008 - 04.2014
- Advising and assisting customers with banking services and products
- Handling customer inquiries and resolving issues
- Opening and managing accounts and processing transactions
- Assisting with loan and financing applications
- Collaborating with internal departments to optimize customer experience
- Ensuring excellent customer service and maintaining long-term customer relationships
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor - Business Administration and Accounting
Cairo University
Cairo06.2006
High School Diploma -
Om Khenan
Guizeh, CAIRO06.2001
Skills
- Customer Service
- Communication Skills
- Onboarding processes
- Employee relations
- Recruitment strategies
- Training coordination
- Benefits administration
- Customer relations
- Problem resolution
- Service Excellence
- Active listening
- Critical thinking
Personal Information
- Date of Birth: 02/12/83
- Driving License: Class B
- Marital Status: Married
Hobbies and Interests
- Jogging
- Cycling
- Cooking
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
HR Secretary
National Cancer Institute
05.2014 - 05.2023
Customer Service Representative
National Bank of Egypt
01.2008 - 04.2014
Bachelor - Business Administration and Accounting
Cairo University
High School Diploma -
Om Khenan
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