Weixin(Joy) Li
Cruise / Tours Operations Coordinator
Suhr
Summary
Results-driven operations expert with a background in process optimization and stakeholder engagement. Proficient in analyzing workflows, mitigating risks, and delivering effective solutions in diverse, global settings. Multilingual in English, Mandarin, and Cantonese. Eager to contribute analytical skills and cross-functional collaboration to a dynamic team.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Cruise/Tour Operations Coordinator
Scenic Tours Europe AG
03.2025 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Studio Manager
Builttolast Gmbh
02.2025 - 03.2025
- Managed end-to-end client service delivery, from inquiries to aftercare, ensuring a seamless and professional experience.
- Coordinated bookings and communications across Instagram, WhatsApp, and email to maintain consistent client engagement.
- Supported daily operations, billing, and marketing to uphold service quality and studio efficiency.
- Adapted to a broad scope of tasks to meet evolving studio needs and maintain high standards.
Manager of Processing
HSBC Electronic Data Processing Guangdong Ltd
08.2023 - 12.2024
- Managed global payment systems and compliance activities, ensuring seamless operational performance
- Collaborated with international teams to deliver process improvements and strategic initiatives
- Acted as the primary contact for resolving critical customer-related issues and providing timely escalations
- Enhanced operational workflows, driving efficiency and mitigating risks in Cash Management and FX processes
Process Analyst
HSBC Electronic Data Processing Guangdong Ltd
08.2022 - 08.2023
- Analyzed and resolved issues within automated processes, ensuring consistent operations
- Coordinated with IT, functional teams to implement solutions aligned with business requirements
- Conducted root cause analysis and provided actionable recommendations to optimize processes
- Collaborated with stakeholders to prioritize tasks and align project goals with business needs
CDD Deployment Manager
HSBC Electronic Data Processing Guangdong Ltd
07.2020 - 08.2022
- Conducted detailed evaluations of customer activities to ensure compliance with regulations
- Produced comprehensive reports and recommendations to mitigate operational risks
- Worked closely with internal teams to streamline communication and enhance processes
Sales & Marketing Executive
Trinity Group Sdn. Bhd.
01.2017 - 06.2018
- Achieved RM15 million in annual sales through targeted marketing and client engagement strategies
- Organized nationwide events to increase visibility and promote residential projects
Property Negotiator
Knight Frank (Shanghai) Property Consultants Co Ltd
04.2014 - 05.2016
- Provided consultancy services for leasing and property sales, specializing in solutions for foreign enterprises
- Delivered data-driven insights to support client decision-making and business objectives
Education
Bachelor's Degree - Business Administration
The Open University of China
01.2020 - 01.2022
Diploma - Business English
Guangdong Mechanical & Electrical College
01.2012 - 01.2015
Skills
- Operations & Process Optimization
- Stakeholder Collaboration
- Regulatory Knowledge
- Global Communication
- Problem-Solving
Timeline
Cruise/Tour Operations Coordinator
Scenic Tours Europe AG
03.2025 - Current
Studio Manager
Builttolast Gmbh
02.2025 - 03.2025
Manager of Processing
HSBC Electronic Data Processing Guangdong Ltd
08.2023 - 12.2024
Process Analyst
HSBC Electronic Data Processing Guangdong Ltd
08.2022 - 08.2023
CDD Deployment Manager
HSBC Electronic Data Processing Guangdong Ltd
07.2020 - 08.2022
Bachelor's Degree - Business Administration
The Open University of China
01.2020 - 01.2022
Sales & Marketing Executive
Trinity Group Sdn. Bhd.
01.2017 - 06.2018
Property Negotiator
Knight Frank (Shanghai) Property Consultants Co Ltd
04.2014 - 05.2016
Diploma - Business English
Guangdong Mechanical & Electrical College
01.2012 - 01.2015
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