Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
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William Noel Hernández Romero

William Noel Hernández Romero

Virtual Assistant
Chalatenango

Summary

Dedicated to sharing knowledge and delivering exceptional service to every customer assisted. Goal is to continuously enhance expertise and skills within the company, striving to provide top-notch solutions to help individuals overcome challenges and achieve goals effectively.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Financial Services Representative

Foundever LTDA.
06.2024 - 12.2025
  • Conducted thorough research to resolve complex billing issues, preventing escalations and ensuring accurate resolutions.
  • Reduced delinquencies with proactive communication and payment plan negotiations.
  • Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
  • Provided support during high call volume periods, maintaining professionalism under pressure.

Virtual Assistant

Mayu's Cakes & Bakery
01.2025 - 05.2025
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Conferred with customers by telephone, chat or email to provide information.
  • Worked well in a team setting, providing support and guidance.
  • Tracked and dispatch orders.

Education

Psychology -

Universidad Luterana Salvadoreña
San Salvador, El Salvador
05.2001 -

Skills

    Goal oriented

    Financial planning

    Organization

    Documentation

    Teamwork

    Customer service

    Microsoft office

    Problem-solving

Hobbies

 Video games 

Watching movies.

Reading.

Additional Information

Marta Cecilia Flores Rosales

Executive assistant at VIG (+503) 7799-8649


Alfredo Alejandro Mancia Sales

Executive assistant at Mayu's Cakes & Bakery (+503) 7215-9989


Timeline

Virtual Assistant

Mayu's Cakes & Bakery
01.2025 - 05.2025

Customer Financial Services Representative

Foundever LTDA.
06.2024 - 12.2025

Psychology -

Universidad Luterana Salvadoreña
05.2001 -

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William Noel Hernández RomeroVirtual Assistant