Yasmin Yousef
Zürich
Summary
Organized Office Manager recognized for high productivity and efficient task completion. Skilled in time management, workflow coordination, and document control. Excel at communication, problem-solving, and adaptability, ensuring seamless operations in fast-paced office environments. Committed to maintaining professionalism and confidentiality in all interactions.
Overview
20
20
years of professional experience
Work History
Office Manager
Reyl & Cie AG
Zürich
10.2024 - 07.2025
- Handled confidential information with discretion and integrity.
- Reserved and managed meeting room availability.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Implemented and maintained organizational systems to increase office efficiency.
- Ordered supplies and equipment to maintain adequate inventory levels.
Receptionist
Hotel Reine Victoria by Laudinella
Sankt Moritz
01.2024 - 07.2024
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with onboarding of new employees by providing orientation information and support.
- Facilitated successful front desk operations for high-volume hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Arranged tours, taxis or restaurant reservations for customers.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Software Protel
Receptionist
Arte Boutique Hotel
Sankt Moritz
12.2023 - 01.2024
- Check-in and check-out of guests.
- Correspondence via telephone, booking platforms and email.
- Managed cash drawer according to established accounting guidelines.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Sale of mountain railway tickets.
- Complaint management.
- Accounting of the three hotel restaurants
- Hotel software AIDA.X
Receptionistin
Castle Casino
Vaduz
10.2022 - 03.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Verified customer identification to ensure compliance with gaming regulations.
- Archiving registration documents.
- Drafted reports detailing daily data and submitted to management.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Adhered strictly to all applicable laws, regulations and policies governing the operation of casinos.
Flight Attendant
Easyjet Europe Ltd.
Berlin
06.2010 - 10.2022
- Ensured safety on board for passengers and crew
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Keeping detailed flight logs, passenger action reports and inventory records
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Experienced in working in a multinational environment
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hostess
Trust Promotion
Berlin
05.2005 - 10.2022
- Care for VIP guests.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
- Resolved any customer complaints or issues quickly and professionally.
- children's animation (including leading art workshops for children, face painting, play groups)
- Helped service staff handle demand by distributing beverages.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Compiled and distributed event materials, such as programs, name tags, and promotional items.
- Managed inventory and sale of merchandise.
- Collaborated with security personnel to address any safety concerns or emergencies.
Education
Associate of Arts - Fashion Design
Oberstufenzentrum für Bekleidung und Mode
Berlin07.2009
Some College (No Degree) - Business Administration
Fachhochschule Für Technik Und Wirtschaft
Berlin04-2006
High School Diploma -
Oberstufenzentrum Für Bürowirtschaft
Berlin06.2004
Middle Maturity -
Herrmann-Ehlers-Gymnasium
Berlin06.2002
Skills
- Excellent PC skills
- Expense management
- Office organization
- Confidentiality handling
- Problem solving
- Administrative tasks
- Travel and meeting arrangements
- Billing processing
- Meeting support
- Teamwork
- Time management
- Multi tasking
Personal Information
- Date of Birth: 05/24/83
- Nationality: Deutsch
Permit
B
Affiliations
- art
- traveling
- Volunteering in wildlife conservation projects
- board games
Timeline
Office Manager
Reyl & Cie AG
10.2024 - 07.2025
Receptionist
Hotel Reine Victoria by Laudinella
01.2024 - 07.2024
Receptionist
Arte Boutique Hotel
12.2023 - 01.2024
Receptionistin
Castle Casino
10.2022 - 03.2023
Flight Attendant
Easyjet Europe Ltd.
06.2010 - 10.2022
Hostess
Trust Promotion
05.2005 - 10.2022
Associate of Arts - Fashion Design
Oberstufenzentrum für Bekleidung und Mode
Some College (No Degree) - Business Administration
Fachhochschule Für Technik Und Wirtschaft
High School Diploma -
Oberstufenzentrum Für Bürowirtschaft
Middle Maturity -
Herrmann-Ehlers-Gymnasium
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