Yeliz Petzold
Belmont sur Lausanne
Summary
Experienced professional with a strong background in customer relations, sales, and partner management, known for exceeding goals and building lasting client relationships. Skilled in creating innovative solutions in the luxury hotel industry to improve customer satisfaction and deliver memorable experiences. Successfully transitioned into software sales, applying sales expertise in a tech-focused environment. Passionate about combining skills in technology and hospitality to thrive in a challenging role.
Overview
12
12
years of professional experience
Work History
CAREGIVER
Children
Belmont Sur Lausanne
01.2020 - Current
BUSINESS DEVELOPMENT MANAGER
BPA SOLUTIONS
Yverdon Les Bains
01.2018 - 05.2020
- Achieved an annual sales target of CHF 600k by successfully selling CRM, quality, and risk management solutions across multiple modules.
- Identified and addressed clients' needs to drive robust sales growth.
- Assisted clients in transitioning from on-premise enterprise systems to cloud-based solutions.
- Proactively generated sales leads, and uncovered lucrative business opportunities.
- Developed and implemented innovative sales processes to enhance customer satisfaction, and foster loyalty.
- Engaged clients through presentations and site visits, showcasing the software system's value and functionality.
SALES MANAGER
GRAND HOTEL KEMPINSKI
Geneva
02.2015 - 01.2017
- Achieved revenue growth by prospecting and negotiating high-value sales, exceeding an annual target of CHF 1 million for accommodation packages and events.
- Developed strong client relationships through exceptional service and proactive needs assessment.
- Designed and executed impactful sales and marketing strategies, action plans, and budgets to enhance market presence and profitability.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
SALES MANAGER
HOTEL ATLANTIC KEMPINSKI
Hamburg
05.2013 - 01.2015
- Secured high-value clients, increasing revenue growth.
- Enhanced brand visibility by representing the hotel at international trade fairs.
- Identified and targeted new opportunities for client acquisition.
- Organized exclusive events and incentive weekends for top clients.
- Collaborated with travel agencies to optimize sales and marketing strategies.
- Trained, coached, and mentored sales interns to ensure success in their roles.
Education
BACHELOR OF ARTS - BUSINESS MAJOR, TOURISM
WESTFÄLISCHE HOCHSCHULE
BOCHOLT, GERMANY01.2015
A - LEVELS -
EV. GESAMTSCHULE
GELSENKIRCHEN, GERMANY01.2013
Skills
- Global Sales Expertise
- Customer Relationship Management
- Project Management
- Collaborative Partner Engagement
- Marketing
- Proficient in Strategic Negotiation
- Communication Skills
- Presentation Skills
Hobbies and Interests
- Reading
- Skiing
- Yoga
Technical Applications
- Microsoft 365
- Customer Relationship Management Tools (Opera and BPA Solutions)
- Travel Click
Languages
German
First Language
Turkish
Proficient (C2)
C2
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
CAREGIVER
Children
01.2020 - Current
BUSINESS DEVELOPMENT MANAGER
BPA SOLUTIONS
01.2018 - 05.2020
SALES MANAGER
GRAND HOTEL KEMPINSKI
02.2015 - 01.2017
SALES MANAGER
HOTEL ATLANTIC KEMPINSKI
05.2013 - 01.2015
BACHELOR OF ARTS - BUSINESS MAJOR, TOURISM
WESTFÄLISCHE HOCHSCHULE
A - LEVELS -
EV. GESAMTSCHULE
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