Yesca Marie Eichholzer
Customer And Patient-oriented Assistant
Zürich
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Membership Consultant
Holmes Place Premium Fitness Club
08.2023 - Current
- Execute the company's marketing campaign throughout the local area
- Develop sales strategies to engage new potential customers
- Be the main point of contact for the sales department for walk-in or telephone inquiries.
Reception and Administrative Support
Holmes Place Premium Fitness Club
01.2022 - 08.2023
- Customer-facing daily interactions
- Proactively managing all facilities and implementing an efficient system on daily tasks
- Answering general calls and e-mails
- Providing additional support to administration with customer projects
- Reviewing stock and ensuring order placement
- Aligning with Operations Manager to control equipment functional status
- Assisting the Sales team with membership consultations.
Customer Service Agent
KLM and Air France
03.2018 - 01.2021
- Checking-in of passengers for transatlantic flights, revising of travel documents (Visa etc)
- In charge of the operations at the gate
- Offered Translation support in different areas of the airport.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Dental Assistant
Implakom
08.2013 - 07.2017
- Worked during Apprenticeship and in diverse Dental offices, answering phones, making appointments, patient support and assisted during dental procedures and surgeries.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Supported dentist during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Education
Certified Medical Assistant -
Benedict Schule Zürich
Certified Medical Secretary - undefined
Benedict Schule Zürich
Apprenticeship
Schule Für Dentalassistentinnen SZDA
Zürich, Switzerland 04.2013 - 05.2017
Skills
Effective Multi-tasking
Teamwork
Customer Service
Customer Relations
Fluent in Multiple Languages
Goal-oriented mindset
Issue Resolution
Time Management
Microsoft Word
Microsoft Power Point
Microsoft Excel
Personal Information
- Date of Birth: 05. October 1996
- Nationality: USA / Switzerland / Mexico
Timeline
Sales and Membership Consultant
Holmes Place Premium Fitness Club
08.2023 - Current
Reception and Administrative Support
Holmes Place Premium Fitness Club
01.2022 - 08.2023
Customer Service Agent
KLM and Air France
03.2018 - 01.2021
Dental Assistant
Implakom
08.2013 - 07.2017
Apprenticeship
Schule Für Dentalassistentinnen SZDA
04.2013 - 05.2017
Certified Medical Assistant -
Benedict Schule Zürich
Certified Medical Secretary - undefined
Benedict Schule Zürich