Zainab Kurdi
Jeddah
Summary
An organized and dependable professional, I excel at managing multiple priorities while maintaining a positive attitude. I am eager to embrace additional responsibilities to achieve team goals. I am actively seeking a full-time position that presents professional challenges and allows me to leverage my strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Dispatcher
JET AVIATION
Jeddah
01.2022 - Current
- Establish and maintain effective communication with clients, ensuring all requests are clear and fulfilled.
- Ensure compliance with aviation safety standards, and file flights in accordance with GACA guidelines.
- Manage and update flight schedule and planning software, ensuring crew documents are available and current.
- Coordinate with ground services staff to uphold VIP service standards.
- Comply with airport requirements and safety standards.
- Dispatch flights with the utmost safety standards, checking crew limitations, weather conditions, and NOTAMs.
- Created flight briefings and detailed reports.
- Monitored aircraft with radar, computer equipment or visual references.
- Maintain comprehensive records of all dispatch activities, including post-flight documents, and pilot reports.
- Arrange and prepare the necessary documents for crew ATPL licenses and medical clearances.
- Manage crew checks and training by coordinating with the approved training organization.
- Keep updated records of crew licenses, medical checks, training, and travel documents.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Call Centre Representative
UNIVERSAL MOTOR AGENCIES
Jeddah
01.2019 - 01.2022
- Outbound calls activities with protocol with high standard 100%
- Increase customer satisfaction
- Solving customer problem on initial contact
- Book appointment
- Sales inquiry
- Increased client retention by building instant rapport and establishing customer trust.
- Achieved daily performance targets, aiding department progression towards sales goals 100%
- Made 90+ outbound calls to businesses and individuals daily, exceeding team average by 20%.
Call Centre Representative
INFINITY MOTOR COMPANY LTD
Jeddah
01.2015 - 01.2015
- Outbound, Inbound calls 50-50
- Schedule service appointments
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Call Centre Representative
UNIVERSAL MOTOR AGINCIES
Jeddah
01.2012 - 01.2013
- Performed outbound calls activities protocol with high stander 120%
- Increased customer satisfaction
- Solving customer problem on initial contact
- Maintained accurate records to simplify information flow between customer service and account management teams
Education
Bachelor of Science - Management Information System
Queen Arwa University
Jeddah, Saudi Arabia, Saudi Arabia09.2011
Skills
- Quick learning
- Continuous improvement
- Adaptability and flexibility
- Teamwork
- Work under pressure
- Good motivator
- Enthusiastic
- Eager to learn
- Communication skills
- Self motivation
- Multitasking Abilities
Certification
Flight Dispatcher License - 2022
References
- Universal Motor Agencies, Areej Mawar, +966564690254
- Universal Motor Agencies, Ezdihar Felimban, +966553693160
- Jet Aviation JASA, Captain Obaidan Alzamil, +966505717498
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Flight Dispatcher
JET AVIATION
01.2022 - Current
Call Centre Representative
UNIVERSAL MOTOR AGENCIES
01.2019 - 01.2022
Call Centre Representative
INFINITY MOTOR COMPANY LTD
01.2015 - 01.2015
Call Centre Representative
UNIVERSAL MOTOR AGINCIES
01.2012 - 01.2013
Flight Dispatcher License - 2022
Bachelor of Science - Management Information System
Queen Arwa University
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