Zeljka Mandzukovic
Horgen
Summary
Results-oriented and dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Commercial Operations Manager Switzerland & Austria
Astellas Pharma AG
Wallisellen
04.2024 - Current
- Project management for the Leadership Team and General Manager
- Optimizing and streamlining operational processes to enhance efficiency, reduce complexity, and improve performance
- Implementation and coordination of local and global cross-functional projects
- Identifying process gaps and inconsistencies across projects and departments to drive timely resolution, enhance alignment, and improve overall efficiency
- Leading the Alpine Coordinator Team
Commercial Coordinator BU Oncology
Astellas Pharma AG
Wallisellen
12.2022 - 03.2024
- Supporting daily operation of the Marketing and Sales team
- Supporting creation and coordination of local approvals of promotional & non-promotional materials
- Coordinating the flow of local approvals of commercial activities & materials
- Administrative tasks - contracts, budget control, CRM system
- Planning and organisation of congresses and local events
- Office management
Project Manager
Pharma marketing agency dr ouwerkerk ag - just-medical
Baar
01.2020 - 01.2022
- Acquisition and client support: pharmaceutical companies and media agencies
- Project management and co-creation of digital and print projects for Rx/OTC products and medical Events (E-Mailings, banners and print advertisements)
- Creation and analysing of KPI for the online campaigns
- Lead of the project E-Newsletter med-drugs - update of new registered and reimbursed drugs in Switzerland
- Production of the newspaper med-congress
Marketing Assistant
Pharma marketing agency dr ouwerkerk ag - just-medical
Baar
01.2019 - 01.2020
- Support of the Project Manager in different projects
Sales Representative
Medi Ray
Belgrade
01.2012 - 01.2016
- Presentation and selling of surgical sutures, meshes, ventilators and nebulizers (Covidien/Medtronic, Aerogen)
- Independent and regular customer visits
- Preparation of tender documentations
- Turnover responsibility
Pharmacist
Pharmacy 1. May
Belgrade
01.2011 - 01.2012
- Dispensing of prescription drugs
- Advising patients about correct application and adverse effects of drugs
- Production of medical creams, capsules and eye drops
- Selling of OTC drugs
Promoter, Hostess (part-time)
01.2007 - 01.2012
- Presentation of products and conversation with customers
- Recording feedback from customers
- Performing planned marketing activities
Education
Course - Pharmakodex und Fachwerbung, Pharma Compliance
Scienceindustries
12.2023
Goethe certificate - C1
Goethe Institute
12.2019
German intensive course - C1/1, C1/2, C1/3
Flying teachers
Zurich12.2018
German conversation course -
HEKS
Horgen12.2017
Diplomas - A2, B1, B2 for German language
ÖSD Institute Belgrade
Belgrade, Serbia12.2016
Covidien Resertification - training for sutures and meshes
Bukurest, Romania12.2013
Faculty of Pharmacy -
University of Belgrade
Belgrade, Serbia12.2011
High school -
Pozarevacka gimnazija
Pozarevac, Serbia12.2005
Skills
- Microsoft Word processing
- Presentation design with PowerPoint
- Spreadsheet management with Excel
- Veeva Vault and Promo Mats
- SAP Ariba expertise
- CRM systems: Cobra, HubSpot, Odoo, Slack
- Image editing with Photoshop
Languages
- German, fluent
- English, fluent
- Serbian, native language
- French, basic level
References
- Gianpasquale Ruggieri, former Line Manager at Astellas Parma, +41 76 500 50 61
- Emina Hadzic-Efendic, project manager, Dr. Ouwkerk AG, +41 78 689 06 70
- Janja Stefanovic, General Manager of Medi Ray, +381 63 315 527
Personal Information
- Date of birth: 05/10/1986
- Nationality: Swiss, Serbian
Other
- Responsible and reliable
- Prefers team work
- Systematic and organized with analytical way of thinking
- Hobby: tango, sport, reading
Timeline
Commercial Operations Manager Switzerland & Austria
Astellas Pharma AG
04.2024 - Current
Commercial Coordinator BU Oncology
Astellas Pharma AG
12.2022 - 03.2024
Project Manager
Pharma marketing agency dr ouwerkerk ag - just-medical
01.2020 - 01.2022
Marketing Assistant
Pharma marketing agency dr ouwerkerk ag - just-medical
01.2019 - 01.2020
Sales Representative
Medi Ray
01.2012 - 01.2016
Pharmacist
Pharmacy 1. May
01.2011 - 01.2012
Promoter, Hostess (part-time)
01.2007 - 01.2012
Course - Pharmakodex und Fachwerbung, Pharma Compliance
Scienceindustries
Goethe certificate - C1
Goethe Institute
German intensive course - C1/1, C1/2, C1/3
Flying teachers
German conversation course -
HEKS
Diplomas - A2, B1, B2 for German language
ÖSD Institute Belgrade
Covidien Resertification - training for sutures and meshes
Faculty of Pharmacy -
University of Belgrade
High school -
Pozarevacka gimnazija
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