Zhanna Kairbekova

• Executed payments, deposits, and stock orders.
• Maintained accurate records of client interactions in compliance with company policies.
• Delivered exceptional customer service to ensure satisfaction with private banking services and products.
• Assisted clients with day-to-day banking needs, including deposits, withdrawals, and transfers.
• Processed account closures efficiently and accurately.

• Supported client advisors in all administrative aspects of the
customer care.
• Processed payment orders, stock market orders and other transactions in close cooperation with internal service points.

• Supported during account opening and closing.
• Prepared client advisors for meetings with clients.

• Managed account openings, closings, and e-banking agreements in close collaboration with client advisors.
• Handled data insertion/mutation in the bank’s core banking system for corporate, financial institutions, and private clients.
• Oversaw the administration of client signature cards, waivers, and maintained an organized archive of client files.

• Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
• Assisted organizational efforts by filing, entering data and answering phones.
• Acted as a deputy to the Head of Business Administration for the booking of flights, hotel reservations, obtaining visas, organizing business trips, events.

• Organized office processes, contract administration.
• Managed office budget and maintained databases.
• Arranged travels and gave general support to the CEO.

• Gave general aviation terminology translation.

• Payment execution, accounting entries and reconciliation.
• Administrative support.
• Obtained signatures for financial documents and internal and external invoices.
• Assisted organizational efforts by filing, entering data and answering phones.

• Credit Control, collection and allocation of payments
• Posting accounting entries and reconciliation

• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.
• Interviewed, trained and supervised employees.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.