Zhanna Kairbekova

• Supported Relationship Manager in daily business
• Prepared Investments proposals for clients
• Supported clients directly and processed client's requests
• Executed and monitored various client orders (stock exchange orders, payments, clarification etc.) and entered relevant communication in CRM
• Entered directly communications in CRM system in accordance with regulations

• Supported relationship managers in all aspects of customer service
• Processed payment orders and stock exchange orders and other transactions in close cooperation with internal service centers
• Assisted clients with account openings and closures
• Prepared customer advisors for meetings with clients
• Office management and customer reception

• Verified and executed payment orders.
• Processed data entries and updates in the core banking system.
• Handled account openings and closures, including operations.
• Maintained both electronic and physical client documentation, ensuring accuracy and organization.

• Supported teams in administrative tasks for customer service.
• Verified and executed payment and stock orders.
• Processed data entries and updates in the core banking system for private and corporate clients.
• Handled account openings and closures, including operations within the e-banking system.
• Managed both electronic and physical client documentation.

• Organized office processes and provided general support to the CEO.

• Managed scheduling of appointments, travel, contract administration, and correspondence with authorities and business partners.

• Supported in accounting tasks and the maintenance of databases.

• Supported Russian pilots with translations of advanced technical aviation terminology during training and examinations.

• Supported in the preparation and execution of payments and SWIFT messages.

• Assisted in trade services by handling administrative tasks related to documentary credits.

• Conducted reconciliations by matching correspondent confirmations with the bank's books.

• Processed accounting entries, and conducted account reconciliations.
• Managed credit control activities, including payment collection and monitoring outstanding receivables.
• Assisted in preparing monthly financial statements and reports.