Summary
Overview
Work History
Education
Skills
Software
Interests
Volunteering
Timeline
Generic
Michela Ferrarese

Michela Ferrarese

Graduate In Communication And Market Strategies
Lugano

Summary

Highly motivated Communication graduate with a robust academic background in market strategies, consumer behavior, and corporate communication. Aspiring to join the "Skills for Transition" program to develop advanced capabilities in sustainable leadership and innovative problem-solving to address complex global challenges. My international academic and professional journey, including multilingual fluency and experience in multicultural environments, has honed my adaptability, critical thinking, and strategic planning skills. Passionate about creating impactful solutions for economic and social transitions, I aim to leverage this program as a platform to contribute to a sustainable and resilient future.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Customer Experience Assistant (match Day)

Hockey Club Lugano
06.2024 - Current

Provide VIP guest relations for approximately 80-100 guests support during home games, enhancing brand perception through high-quality customer service and hospitality in the member lounge.

Content Localization and Translation Assistant

VignaVeritas
Gavi
06.2023 - 09.2023

Translated and adapted technical content related to Italian viticulture from Italian to English, aligning language and tone with the brand's positioning strategy. Contributed to cross-cultural communication by ensuring that materials were accessible and appealing to an international audience.

Guest Experience and Marketing Support Assistant

McArthur Glen Designer Outlet
09.2020 - 06.2021

Enhanced customer experience through personalized assistance and service operations in a high-traffic tourist hub, engaging with guests from diverse nationalities and cultural backgrounds to strengthen customer loyalty and satisfaction.

Event and Athlete Relations Staff

Sailing World Cup Series
04.2019 - 04.2019

Facilitated athlete onboarding and event experience, providing logistical support to international athletes, contributing to a positive brand image for the event.

Education

Bachelor of Science - Communication, Business, Markets & Society

USI - Università Della Svizzera Italiana
Lugano, Swtizerland
09.2021 - 12.2024

High School Diploma -

Liceo Linguistico Internazionale Grazia Deledda
Genoa, Italy
09.2015 - 06.2020

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Complaint resolution

Time management

Critical thinking

Software

Microsoft Word

Microsoft Power Point

Microsoft Excel

Windows OS

MacOS

Interests

Passionate about digital marketing trends, consumer psychology, and their role in shaping innovative strategies for business and societal transformation My interest in sustainable leadership and data-driven decision-making aligns closely with the program's focus on addressing economic and social transitions I am committed to advancing my IT and analytical skills, leveraging digital tools to design impactful solutions for global challenges Additionally, I prioritize holistic well-being and personal growth, fostering resilience and adaptability as essential qualities to thrive in dynamic and complex environments

Volunteering

Since 2017, I have been an active member of Rotary International as the Prefect of Rotaract GaviLibarna, a global organization that brings together professionals and leaders to support community service, humanitarian efforts, and the promotion of peace and goodwill. In my role, I am responsible for coordinating activities, managing team dynamics, and organizing impactful events that align with the organization's mission.

From September 2023 to June 2024, I was a member of the student association FuoriCorso at university. My contributions focused on organizing events, fostering a sense of community among students, and enhancing the overall university experience through collaborative projects and networking opportunities.

Timeline

Customer Experience Assistant (match Day)

Hockey Club Lugano
06.2024 - Current

Content Localization and Translation Assistant

VignaVeritas
06.2023 - 09.2023

Bachelor of Science - Communication, Business, Markets & Society

USI - Università Della Svizzera Italiana
09.2021 - 12.2024

Guest Experience and Marketing Support Assistant

McArthur Glen Designer Outlet
09.2020 - 06.2021

Event and Athlete Relations Staff

Sailing World Cup Series
04.2019 - 04.2019

High School Diploma -

Liceo Linguistico Internazionale Grazia Deledda
09.2015 - 06.2020
Michela FerrareseGraduate In Communication And Market Strategies