Kristin Cadete
Birmensdorf Zh
Summary
I'm a self-motivated and passionate person with strong work ethics. As a manager I believe in empowerment of team members and I'm dedicated to enhancing employee satisfaction and business success. I have excellent organizational skills and known for remaining calm in stressful situations. Diplomatic and friendly with proven cross-departmental collaborations worldwide. I have strong attention to details at the same time as high focus on the bigger picture.
Overview
17
17
years of professional experience
Work History
Tour Information Management, Manager
EF Education First
09.2021 - Current
- Managing team of 7 people (Zurich + Panama City) in data management of internal data system
- Remote management of team members in Panama City
- Recruitment, onboarding, coaching and workload distribution for team
- Designing and implementing strategic plan to fulfill business needs and optimize processes
- Built strong relationships with internal customers on different levels worldwide through positive attitude and attentive response.
- Keep balance between process compliance and innovation
- Ensure initiatives from senior management is supported and implemented to fulfill company goals
- Project coordination with 40 projects/year for the team
- Working with commercial steering team on capacity management project
Tour Information Management, Specialist
EF Education First
05.2018 - 08.2021
- Maintain internal data library with reliable and accurate information that is compatible with EF Tours production needs.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Operational management of budget data in EF operational systems. Handling of budget related validations and communications with budget stakeholders
- Prioritize and manage tour change request via Jira ticketing system for tour itineraries
- Communication with stakeholders in Switzerland and around the world, to optimize initiatives within the products/between products
- Created standardization framework for data to ensure data accuracy which is used as source of truth by several teams in Tours
Flights Coordinator
EF Education First
06.2015 - 05.2018
- Definition of optimal flight plans for EF tours
- Management of all registration steps for all flights: from GDS to Amadeus, from booking until ticketing
- Daily communication with several airlines and sales to process flight changes and identify logistics opportunities
- 500 travel groups per year for the regions of UK, France, Ireland, Scotland, Italy and Central America
Seasonal Worker
Solresor, TRN, Stalheim Hotel
06.2007 - 09.2011
- Tour Director for Scandinavian travelers in Hurghada (Egypt), Menorca & Gran Canaria (Spain)
- Working with horses in showjumping (Spain)
- Waitress in Stalheim hotel (Norway)
- Cashier at Oslo Airport Taxfree (Norway)
Education
Bachelor of Science - Service Management
Lund University
Helsingborg, Sweden06.2015
Human Recourses, 1 Year
Karlstad University
Karlstad, Sweden06.2012
Spanish B2
Estudio Hispanico
Santiago De Compostela, Spain05.2009
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Coaching
- Work Planning and Prioritization
- Analytical Thinking
- People Management
- Communication
- Stakeholder management
- Organizational skills
Additional Information
CliftonStrengths top 5 strengths: Arranger, Learner, Relator, Intellection, Futuristic
Languages
Swedish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Portuguese
Intermediate (B1)
German
Elementary (A2)
Timeline
Tour Information Management, Manager
EF Education First
09.2021 - Current
Tour Information Management, Specialist
EF Education First
05.2018 - 08.2021
Flights Coordinator
EF Education First
06.2015 - 05.2018
Seasonal Worker
Solresor, TRN, Stalheim Hotel
06.2007 - 09.2011
Bachelor of Science - Service Management
Lund University
Human Recourses, 1 Year
Karlstad University
Spanish B2
Estudio Hispanico
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