Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Hobbies
Life Philosophy
Certification
Software
Timeline
Generic
Shane Ramroach

Shane Ramroach

Mühlethurnen,Bern

Summary

I am highly motivated and an accomplished team player with a proven track record of exceeding company's expectation with every task given. Always willing to learn and very adaptable, possessing exceptional leadership and organizational skills.

I seek a challenging position where I can utilize my expertise in optimizing performance and implementing cost-saving strategies. Committed to delivering superior results to the success of an organization through my strong analytical abilities and dedication to excellence.

Overview

17
17
years of professional experience
3
3
Languages
3
3
Certificates

Work History

Fleet Specialist Team Lead

VOI Technology Ltd UK
Portsmouth
10.2022 - 07.2023
  • Oversee the work done by my team, either in the warehouse or in the field to ensure tasks are completed most efficiently and safely
  • Complete road tasks to ensure all vehicles on the street are either available or being ridden by users as many hours of the day as possible
  • Maintain and repair Voi’s fleet of vehicles ensuring that we extend their lifetime as long as possible to minimise costs while upholding a high-quality standard
  • Foster a collaborative, safe and friendly working environment, while driving best-in-class performance
  • Provide feedback and performance, manage my team as required, when expectations are not met and action is needed
  • Ensure the team adheres to defined Health & Safety procedures set out by Voi in all the tasks performed as part of their work
  • Be the guardian of Voi’s physical assets - vehicles, facilities and operational vehicles alike to extend their lifetime and be as effective as possible
  • Work together with my manager and other Team or Site Leads in my city to schedule and plan the work most effectively, including shift planning
  • In charge of recruiting, training and managing my team of Fleet Specialists or Mechanics
  • End-to-end responsibility for my Fleet Specialist shift or Repair Team

Level 2 Vehicle Mechanic (Supervisor)

VOI Technology Ltd
Portsmouth
02.2022 - 10.2022
  • Lead a team of seven
  • Provide daily supervision and support to my team/colleagues when needed
  • Occasional team leader cover
  • Assist with logistics and support the technology team with onsite testing of new products
  • Provide support for public events
  • Liaising with both management and colleagues thereby creating an effective workflow
  • Constantly motivate my team so that targets are accomplished every day
  • Delegate tasks to ensure the work productivity remains at the utmost high
  • Quality check scooters my colleagues have fixed before they are deployed unto the streets
  • Supervise my team’s work daily
  • Ensure the smooth running of the warehouse
  • Write reports on any scooter that has been in an accident and correspond with the appropriate recipients
  • Conducting interviews for staffing new employees
  • Onboarding new employees
  • Arrange transportation for scooter and helmet delivery.

Level 1 Vehicle Mechanic

VOI Technology Ltd
Portsmouth
08.2021 - 01.2022
  • Diagnose scooters for firmware and electrical faults
  • Complement and reinforce on-site repair and maintenance activities
  • Give support to ensure that every e-scooter on the market is ready to meet the needs of our riders
  • Assist with logistics
  • Diagnose defective scooter batteries using a specialised diagnostic tool
  • Giving additional training to my colleagues which helps them maintain a high-quality standard
  • Conduct Health and Safety checks of the warehouse
  • Learn the various VOI repair apps to accomplish assigned tasks
  • Replace broken parts on the scooters
  • Thoroughly test the scooters after fixing them.

Warehouse Operative

VOI Technology Ltd
Portsmouth
07.2021 - 08.2021
  • Prepare, stack and wrap scooters in preparation for collection
  • Organise stock on pallets for easy accessibility
  • Monthly stock count
  • Documenting incoming and outgoing deliveries
  • Keep a log of spare scooter parts and parts which have been consumed
  • Daily maintenance and cleaning of the warehouse
  • Transport scooters from the warehouse to the safe store.

Delivery Rider

Portsmouth
11.2020 - 07.2021
  • Deliver food to customers in a time-efficient manner
  • Navigate from Restaurants to customers using the most effective routes to diminish the waiting period
  • Carefully packed customer orders to ensure safe delivery
  • Portrayed excellent communication skills with restaurant staff and customers, generating positive feedback
  • Adhered to road safety, traffic regulations, and laws at all times.

Deliver Associate

One Motion Logistics
Southampton
11.2020 - 02.2020
  • Established long-term customer relationships through prompt and courteous service
  • Looked at physical photo identification and obtained the signature needed to complete deliveries, for age-verification parcels
  • Completed pre-and post-trip safety inspections, recording and reporting any defects or missing parcels
  • Verify contents of inventory loads against documents
  • Practice safe and secure loading methods to prevent damage to goods
  • Drove a van to both customers and commercial businesses for pickups and deliveries
  • Reported any errors found on delivery to my supervisor via the Amazon Flex App
  • Answered customers’ questions regarding shipments.

Musician

P&O Cruises Aurora
Southampton
04.2019 - 12.2019
  • Contributing to the audience’s excitement through interaction and participation
  • Perform on a highly professional level
  • Delivered excellent customer service using active listening and being proactive
  • Being vigilant daily in spotting potential hazards and proactively resolving hazardous situations, ensuring guests are always safe
  • Frequent engagements with guests in between gigs, to ensure that they were satisfied and happy.

Musician

Cunard Cruises
Southampton
11.2018 - 03.2019
  • Being an assertive guide to the guest and knowledgeable of surroundings to effectively guide and help guests with getting their tasks done
  • Keeping good hygiene in imagery and presentation was of paramount importance for those who are the face of the company
  • Always Ensuring the safety of both guests and fellow crew members
  • Assertive and always in the right attitude to give the guest the best customer service experience
  • Taking pride in the company’s core values, thus creating an atmosphere of excellence.

Musician

P&O Cruises Azura
Southampton
10.2015 - 04.2018
  • Keeping a simple smile thus creating a light happy atmosphere
  • Plan and Coordinate with other professional musicians to ensure job success
  • Prepare and plan a setlist of effective execution
  • Proactively gather information from the end of the cruise survey to enhance performance and customer service
  • Proactively gather information from the end of the cruise survey to enhance performance and customer service.

Musician

Princess Cruises
Fort Lauderdale
08.2011 - 09.2015
  • Observing when the setlist was not going well and being flexible enough to make changes on the spot to better the customer service experience
  • Plan and execute good entertainment through professional performance
  • Frequent interaction with the guest in between gigs, to ensure that they were satisfied and happy.

Security Officer

Sugar Beach Hotel
Soufriere
05.2010 - 08.2011
  • Responsible for maintaining a high visibility security presence, to prevent any illegal or inappropriate activities
  • Staying in contact with other Security Officers at pre-set regular times and locations
  • Patrolling the premises frequently
  • Follow ethical codes that protect the confidentiality of information
  • Logging all vehicles which come in and out of the hotel premises
  • Check and search all vehicles and staff exiting the premises
  • Confirm the identity at the main gate of any individual/s who wants access to enter the premises
  • Writing and logging reports of irregularities
  • Brief and debriefing.

Sales Representative

Ontario Green Savings
Cambridge
11.2009 - 02.2010
  • Responsible for going to different houses to customers at a set location and selling the company’s products
  • Inform potential customers about the dangers of pollution and the importance of saving the ozone layer
  • Find potential business and customers for the company by educating them about using a safer, more eco-friendly service
  • Establish good marketing strategies
  • Provide retail electricity and natural gas services to customers in Canada.

Ports Police Officer

Saint Lucia Air & Sea Port Authority, SLASPA
Vieux Fort
06.2007 - 03.2009
  • Lucia
  • Completing administrative reports by accurately recording observations, information, occurrences and surveillance activities
  • Provide security for both staff and passengers
  • Keeping logs of keys for sensitive areas
  • Searching cargo and personnel as they both enter and leave secure areas
  • Assessing potential threats and hazards
  • Checking boarding passes and passports, ensuring that they are correct and match the identity of passengers.

Security Officer

Coconut Bay Resorts & Spa
Vieux Fort
05.2007 - 06.2007
  • Escort staff, suppliers and contractors carrying money or expensive items through the premises
  • Coming up with ideas on how to prevent and stop illegal and potentially criminal activities
  • Standing at checkpoints and searching all vehicles and staff who are signing off duty
  • Writing up the incident and irregularities report
  • Maintaining the security of both guests and staff
  • Logging all vehicles which come in and out of the hotel premises
  • Confirm the identity at the main gate of any individuals who want access to enter the premises
  • Conducting day and night patrol on large premises
  • Brief and debriefing.

Special Police Constable, Royal Saint Lucia Police Force
Castries
10.2006 - 05.2007
  • Reinforce the Marine Division as a contracted Special Police Constable
  • Following any briefing instructions and performing all other duties as requested
  • Writing incident reports
  • Watching surveillance cameras
  • Investigating any reports of suspicious activities
  • Patrol the waters to protect the island’s coastal border
  • Intercept suspicious vessels and criminal activities at sea
  • Search and Seize suspicious vessels
  • Ensure that maritime laws are upheld.

Education

High School Diploma -

History
St Lucia

High School Diploma -

Geography
St Lucia

High School Diploma -

Integrated Science
St Lucia

High School Diploma -

Principles Of Business
St Lucia

High School Diploma -

English
St Lucia

High School Diploma -

Mathematics
St Lucia

High School Diploma -

Social Studies
St Lucia

High School Diploma -

Music
St Lucia

Skills

Warehouse Logistics

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Interests

Photography

Exploring Distant Lands

Creative Writing

Music Production

Reading

Embracing Nature

Spirituality

Exercise

Piano Playing

Cooking

Science

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

Travelling and exploring foreign lands, capturing every moment. I love riding and exercising daily to promote a healthy lifestyle. My favorite is playing the piano or electric keyboard, enjoying the melodic and harmonious sounds through intense vibrations piercing through the sensitivity of my ear drums. Reading thought provoking books and playing mind engaging board games.

Life Philosophy

"Those who do not make mistakes, will never be wrong. Try, experiment and educate yourself."

Certification

CPR/First Aid

Software

Tableau

Metabase

MS Word

MS Excel

Timeline

Fleet Specialist Team Lead

VOI Technology Ltd UK
10.2022 - 07.2023

CPR/First Aid

09-2022

Manual Handling

04-2022

Fire Marshall

03-2022

Level 2 Vehicle Mechanic (Supervisor)

VOI Technology Ltd
02.2022 - 10.2022

Level 1 Vehicle Mechanic

VOI Technology Ltd
08.2021 - 01.2022

Warehouse Operative

VOI Technology Ltd
07.2021 - 08.2021

Delivery Rider

11.2020 - 07.2021

Deliver Associate

One Motion Logistics
11.2020 - 02.2020

Musician

P&O Cruises Aurora
04.2019 - 12.2019

Musician

Cunard Cruises
11.2018 - 03.2019

Musician

P&O Cruises Azura
10.2015 - 04.2018

Musician

Princess Cruises
08.2011 - 09.2015

Security Officer

Sugar Beach Hotel
05.2010 - 08.2011

Sales Representative

Ontario Green Savings
11.2009 - 02.2010

Ports Police Officer

Saint Lucia Air & Sea Port Authority, SLASPA
06.2007 - 03.2009

Security Officer

Coconut Bay Resorts & Spa
05.2007 - 06.2007

Special Police Constable, Royal Saint Lucia Police Force
10.2006 - 05.2007

High School Diploma -

History

High School Diploma -

Geography

High School Diploma -

Integrated Science

High School Diploma -

Principles Of Business

High School Diploma -

English

High School Diploma -

Mathematics

High School Diploma -

Social Studies

High School Diploma -

Music

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Shane Ramroach