Vidal Reñao Lopelo

As a Construction Assistant:

• Preparation of materials. keeping the work area clean.
• Formwork, Masonry, Carpentry Installation of security systems.

• Comprehensive IT Maintenance: Hardware and Software, Management of Client Onboarding, Terminations, and Modifications.
• Answered telephones, took messages, transferred calls to appropriate personnel.
• Organized physical files and electronic databases related to client accounts.

• Handled high volumes of inbound/outbound calls, emails, and chats in accordance with call center guidelines while effectively resolving customer complaints using software tools.
• Resolved customer service inquiries promptly and efficiently.
• Documented call details in accordance with established procedures.

• Responded to customer inquiries via phone, email, or chat support.
• Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.

• Created help desk tickets and performed troubleshooting to mitigate technological issues.
• Enhanced task management efficiency by implementing ServiceNow, resulting in improved Time to Completion (TTC) metrics. Providing software and hardware support.

• Created, edited, and published website content using a variety of platforms including HTML, CSS, JavaScript, Adobe Creative Suite, WordPress, Drupal and Joomla.

• Identified hardware malfunctions using diagnostic tools such as PC Doctor or the Windows Event Viewer. Additionally, responsible for setting up and configuring hardware, software, systems, networks, printers, and scanners.

• Installed and configured fiber optic systems, computer hardware, and network security systems for businesses and individual consumers. Established wired and wireless networks, such as VoIP, TCP/IP, DNS, DHCP, and Cisco equipment. Executed router configurations to optimize network efficiency.