Service-oriented Associate Manager with over 4 years of international management experience specializing in Data Security. Successfully managed large-scale Data Classification and Data Loss Prevention (DLP) implementations, driving measurable improvements in data protection and governance across multinational teams. Proven track record of enhancing operational efficiency, ensuring compliance, and delivering impactful cybersecurity solutions.
Managed and led large scale implementation projects for Data Classification and Data Loss Prevention (DLP).
Designed and implemented processes for DLP Incident Management and Data Classification, significantly enhancing incident handling effectiveness and accuracy in data categorization.
Led Data Governance initiatives, improving data handling practices and reducing security risks.
Developed comprehensive data security frameworks, significantly enhancing client’s regulatory compliance posture.
Reduced data security incidents by 30% through effective management and optimization of the DLP program.
Managed cybersecurity approvals and phishing investigations, leading to a substantial improvement in incident response times.
Prepared and delivered impactful cybersecurity metrics to C-level executives, influencing strategic decision-making.
Managed an international team of 10 cybersecurity professionals across 3 continents, ensuring efficient collaboration, streamlined operations, and continuous skill development.
- DLP service owner / SME
- USB exception service owner / SME
- Improvement of processes in Cybersecurity scope
- Development and Improvement of operational procedures
- Data loss prevention
- Development and documentation of operational procedures
- Event monitoring
- Litigation hold on Exchange
- Access control
- Account creation and management in AD
- Remote support for citrix, windows and MAC OS workstations
- Creating CISCO extensions and accounts
- Management of WIFI accounts and WIFI guest accounts
- Windows and Mac OS internal/external application troubleshooting
- Ticket creation in Service Now for other support teams
- Deskside support in Warsaw office if needed
- Adding workstations to domain via VPN and at the office
- Management of security groups
- Cisco Unified Console telephone number creation and management
- Installing applications on servers located in Switzerland/Austria and Germany
-Remote support on VDI with Administration account
-Creating reports to next level support
-Internal and external application troubleshooting
-Deskside support in Warsaw office if needed
-Account creation in AD
-Remote support on VDI with Administration account
-Creating CISCO extentions and accounts
-Management of WIFI accounts and WIFI guest accounts
-BES administration and account creation
-MS Office troubleshooting
-Internal and external application troubleshooting
-Creating reports to next level support
-Deskside support in Warsaw office if needed
-Creation of shared folders
-Adding workstations to domain
-Management of security groups
-Setup of Cisco IP communicator
-VMware
-Lotus Notes troubleshooting
-MS Office troubleshooting;
-Remote connections (citrix, bomgar and windows remote assistance)
-Mac OSX troubleshooting for VPN connections
-Blackberry enterprise activation and account management
-Managing several Deutsche Bank applications
-Creating reports to next level support
-Creating new token profiles or enabling accounts
-Software installation and configuration
- German speaking technical customer support Level 1 for Apple iOS and Mac OS
- German speaking technical customer support Level 2 (since March 2013) for Apple iOS and Mac OS
Data Security & Protection
Data Classification & Governance
Data Loss Prevention (DLP)
Data Discovery & Compliance
International Team Management
Project & Stakeholder Management
Process Design and Improvements