Summary
Overview
Work History
Education
Skills
Publications
Timeline
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Alexandros Lazaridis

Alexandros Lazaridis

Oberglatt (ZH),Zurich

Summary

Highly skilled Product Owner in Conversational AI with a strong background in Speech Processing and Natural Language Processing. Greatly experienced in managing full product lifecycles, leveraging Agile methodologies, and enhancing customer experiences through innovative AI solutions. Excellent communicator and leader, adept at aligning technical teams and stakeholder goals.

Overview

18
18
years of professional experience

Work History

Product Owner in Conversational AI

Swisscom
07.2021 - Current

As a product owner Alexandros Lazaridis has led 2 teams in the Data Analytics & AI (DNA) group, over the last 3 years. Working mainly on 3 products:

- the Swisscom Voice Assistant on Swisscom TV Box

- the VoiceBot & Chatbox for automating the customer interaction with Swisscom,

- the Conversational Insights for understanding and analyzing what the customer needs.

Focusing on speech processing topics (e.g. speech recognition, voice activity detection, emotion recognition, etc.) , on natural language processing topics (e.g. topic/intent classification, retrieval system (FAQ), machine translation, etc.) and on large language models (LLMs) using openAI and on-premise tools/models

  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Analyzed customer feedback to identify areas for improvement.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.

Speech Processing Director

Swisscom
09.2017 - 07.2021
  • Main focus of the Speech Processing R&D Group:

- Automatic Speech Recognition (ASR) on Swiss Languages and Dialects,

- Language Identification (LID),

- Speaker Identification/Verification (SI/SV),

- Emotion Identification & Sentiment Analysis (SER),

- Text to Speech Synthesis (TTS),

- Data Selection and Active Learning,

- Natural Language Processing & Understanding (NLP/NLU),

- Neural Machine Translation (NMT),

- Swiss German Dialects Text Normalization

  • Leading R&D Projects:

- Swiss German Automatic Speech Recognition (in collaboration with Microsoft Research Center in Munich)

- DAHL: Domain Adaptation via Hierarchical Lexicons (In collaboration with Idiap Research Institute and École Polytechnique Fédérale de Lausanne (EPFL))

- Building A High German to Swiss German Phonetic Dictionary (In collaboration with the University of Zurich (UZH))

  • Supervising and co-Supervising Master Thesis and PhD Projects

- In collaboration with Idiap Research Institute and École Polytechnique Fédérale de Lausanne (EPFL) - End-to-end Speaker Recognition from Speech, Self-attention for speech emotion recognition, End-to-end Language Recognition from Speech using Bottleneck Features, Data Selection for Speech Recognition Training, Domain Adaptation in End-to-End Speech Recognition, Key-word Search/Spotting using Convolutional Neural Networks, Semi-Supervised Data Acquisition and Explorations

- In collaboration with La Haute école spécialisée de Suisse occidentale de Fribourg (HEFR) - Swiss German Normalization with Neural Networks, Swiss German dialects Text Normalization using Neural Network Machine Translation-based Approaches and Word Embeddings

- In collaboration with University of Zurich - Fairness in AI.

Research Associate

Idiap Research Institute
10.2015 - 08.2017
  • Research Associate in speech processing working on several projects: on speech synthesis and prosody modelling on the SIWIS (Swiss NSF) project, on multilingual automatic speech recognition on the SUMMA (EU-H2020) project and on automatic speech recognition for Swiss German dialects on Swisscom project.

Post-doctoral Researcher

Idiap Research Institute
11.2012 - 10.2015
  • Post-doctoral Researcher in speech processing
  • Supervised by Dr
  • Philip N
  • Garner
  • Working on SIWIS Swiss NSF project
  • The SIWIS (Spoken Interaction With Interpretation in Switzerland) project aims to investigate spoken language translation, where translation carries not only spoken content, but also prosody/emphasis in speech
  • In the framework of SIWIS, worked on prosody modelling (phone duration and intonation modelling), regional accent identification using acoustic and prosodic features, stress and accent modelling, and statistical parametric speech synthesis using hidden Markov model (HMM) and deep neural network (DNN) techniques in English, German and French languages
  • Research interests include signal processing, prosody modelling, speech synthesis, emotional/affective speech processing, data mining & machine learning, voice conversion.

Lecturer

University of Western Macedonia
02.2012
  • Course: Digital Design I.

Lecturer

Technological Educational Institute of Thessaloniki
- 10.2012
  • Courses: Digital Signal Processing, Informatics I and II.

Post-doctoral Researcher

Electrical Engineering and Technology Department, University of Patras
11.2011 - 10.2012
  • Continuing working on prosody modelling of neutral and emotional speech
  • In parallel working on neutral and emotional speech synthesis using statistical parametric speech synthesis approaches.

Teaching Assistant

Electrical Engineering and Technology Department, University of Patras
- 07.2010
  • Course: Speech Technology.

Teaching Assistant

Electrical Engineering and Technology Department, University of Patras
02.2006 - 07.2008
  • Course: Introduction to Computers.

Education

Certified SAFe® 5 -

Product Owner/Product Manager
Flow Sphere AG
07.2021

Ph.D. - Speech Processing & Machine Learning

University of Patras
Patras, Greece
01.2011

Engineering Diploma (BSc & MSc) - Electrical, Electronics And Communications Engineering

Aristotle University of Thessaloniki
Thessaloniki, Greece
09.2005

Skills

  • Product Vision Development
  • Agile Framework Expertise
  • Product Backlog Management
  • Customer Engagement
  • Data-driven decision-making
  • Stakeholder Collaboration
  • Team Leadership
  • Coaching and Mentoring
  • Lecturing & Class Management
  • Research and analysis
  • Academic Publication

Publications

Since October 2005, Alexandros Lazaridis has published more than 15 papers on numerous international journals and book chapters and more than 25 on international conferences.

Timeline

Product Owner in Conversational AI

Swisscom
07.2021 - Current

Speech Processing Director

Swisscom
09.2017 - 07.2021

Research Associate

Idiap Research Institute
10.2015 - 08.2017

Post-doctoral Researcher

Idiap Research Institute
11.2012 - 10.2015

Lecturer

University of Western Macedonia
02.2012

Post-doctoral Researcher

Electrical Engineering and Technology Department, University of Patras
11.2011 - 10.2012

Teaching Assistant

Electrical Engineering and Technology Department, University of Patras
02.2006 - 07.2008

Lecturer

Technological Educational Institute of Thessaloniki
- 10.2012

Teaching Assistant

Electrical Engineering and Technology Department, University of Patras
- 07.2010

Certified SAFe® 5 -

Product Owner/Product Manager

Ph.D. - Speech Processing & Machine Learning

University of Patras

Engineering Diploma (BSc & MSc) - Electrical, Electronics And Communications Engineering

Aristotle University of Thessaloniki
Alexandros Lazaridis