M. Cristina Poenaru
Gstaad
Summary
Executive Housekeeper, with highly valuable experience, of over 25 years in international environments. My focus goes on maintaining a great work climate, knowing people and developing their skills around their natural inclinations, building strong teams through clear common goals and philosophy, creating strategies and efficient techniques and practices to ensure achievement of all department`s KPI`s.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Grand Hôtel Park Gstaad
12.2018 - Current
- Research and development of internal housekeeping procedures, protocols and techniques
- Recruitment, training and evaluation of housekeeping staff
- Ensuring delivery of superior guest experience
- Planning yearly, monthly & weekly cleaning schedules
- Creating and adapting the daily and seasonal staff schedules
- Implementing and monitoring the safety and quality procedures
- Conducting daily inspections of guests staterooms, public areas, laundry, outdoor property spaces, staff quarters, private residences
- Managing and monitoring time management, direct and indirect expenses, acquisitions, inventories and stocks
- Initiating necessary maintenance projects
- Engaging with guests and residences owners, keeping records of specific requirements, follow through all requests, checking on quality service delivery
Front Desk Manager Step-up & Concierge
Viking Cruises
06.2015 - 12.2018
- Training and development of Front Desk and Concierge staff
- Coordinate guests requests with housekeeping, maintenance and F&B departments, to meet all guest needs
- Identified issues, analyzed information and provide solutions to problems
- Updated customers accounts with charges, settling accounts
- Increase customer service ratings through personable service
Asst. Housekeeping Manager & Step-up Housekeeper
Celebrity Cruises
10.2010 - 04.2015
- Ensuring Housekeeping operations (Staterooms, Laundry, Pool area, Public Areas & Room Service) under all aspects, on a very large scale, 1400 guests rooms, 2850 guests capacity, over 300 staff of different nationalities of HK department
Assistant HR Manager
Blominfo Geonet, subsidiary of BLOMASA Norway
09.2007 - 06.2010
- Organizing and conducting recruitment and training session
- Maintaining personal staff records
- Participating in developing the human resources strategies
- Assisting the HR manager in all aspects of the job, including payroll
Assistant Executive Housekeeper
Carnival Cruise Lines
12.2003 - 03.2005
- Ensuring Housekeeping operations (Staterooms, Laundry, Pool area, Public Areas & Room Service) under all aspects, on a very large scale, 1400 guests rooms, 2000 guests capacity, over 200 staff of different nationalities of HK department
Assistant Executive Housekeeper
Royal Olimpic Cruises
03.2001 - 10.2003
Cabin Stewardess
Louis Cruise Lines
09.1999 - 03.2001
Teacher
Primary School No.3
09.1999 - 03.2001
Education
Psychology Teacher Education
5 Years of Pedagogical School in Education Field
Targoviste, Romania07.1995
Skills
- Customer Service and Housekeeping Expertize
- Strategic Planning
- Training & Development
- Creativity
Accomplishments
Past 3 years outstanding LQA scores, last auditor knowing and mentioning my name at the end of the audit. Personally assisting historical guests and residents, high-end VIP and celebrities. A total of 18 years of hospitality experience and 3 years of HR. A numerous amount of specialized trainings in USA & Swiss companies.
Certification
- Train the Trainer, The Oz Principals, Hospitality trainings
Languages
Romanian
Native Speaker
English
Proficient
C2
French
Advanced
C1
German
Beginner
A1
Italian
Intermediate (B1)
Timeline
Executive Housekeeper
Grand Hôtel Park Gstaad
12.2018 - Current
Front Desk Manager Step-up & Concierge
Viking Cruises
06.2015 - 12.2018
Asst. Housekeeping Manager & Step-up Housekeeper
Celebrity Cruises
10.2010 - 04.2015
Assistant HR Manager
Blominfo Geonet, subsidiary of BLOMASA Norway
09.2007 - 06.2010
Assistant Executive Housekeeper
Carnival Cruise Lines
12.2003 - 03.2005
Assistant Executive Housekeeper
Royal Olimpic Cruises
03.2001 - 10.2003
Cabin Stewardess
Louis Cruise Lines
09.1999 - 03.2001
Teacher
Primary School No.3
09.1999 - 03.2001
Psychology Teacher Education
5 Years of Pedagogical School in Education Field
- Train the Trainer, The Oz Principals, Hospitality trainings
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