Summary

Overview

Work History

Education

Skills

Timeline

Vanessa Giannouli

Traffic Operations (Commodities Trading)

Thalwil

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Traffic

Glencore International AG

04.2022 - Current

Logistics: Vessel chartering or container shipments in co-operation with our chartering team, organizing rail, truck and air transport or releasing of material in warehouse
Bank contacts – Letters of Credit (L/Cs): Opening of and checking of L/C's for our suppliers and receivers, requesting amendments and negotiating documents for collection of payment
Contact to clients/field offices: Correspondence on availability of material in production, transit and in stock; documentation, invoicing, payments, client exposure control and claim handling
Contact to supervision companies and laboratories: Give full and detailed instructions to perform a proper supervision job as well as instructions for assaying and umpire
Insurance: Insuring risks of each transport as well as material in storage
Internal tasks: Email exchange and direct contact with traders for the execution of the contracts. Issuing profit and loss calculations and controlling of client exposures. Dealing with accounting in regards to bookings, account reconciliation, monthly closing tasks and file liquidation

Activation Specialist

Navarino Telecom SA

09.2020 - 03.2022

Trained and mentored new Activation Specialists, improving team performance and ensuring consistent service delivery across all touchpoints.
Ensured seamless transitions between departments by effectively communicating pertinent information about upcoming activations with relevant parties involved in each project's lifecycle.
Kept current on industry trends and emerging technologies, applying this knowledge to refine activation strategies and maximize customer satisfaction.
Maintained detailed records of all activations completed, allowing for accurate reporting and analysis of trends over time.
Responsible for customers registration and services activation
Updating internal databases
Sales support duties

Flight Operations Coordinator

Greek Flying Doctors

01.2020 - 09.2020

Coordinate and monitor daily flight operations
Prepare flight plans and review NOTAMs, weather reports, and airspace restrictions
Liaise with pilots, air traffic control, maintenance, and ground handlers
Arrange permits, airport slots, and handling at domestic and international locations
Track aircraft movements using flight-tracking software
Respond to operational disruptions (delays, diversions, cancellations)
Maintain accurate flight records, logs, and documentation

Flight Attendant

Ryanair

03.2017 - 05.2019

Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Sales Assistant

Columbia Sportswear

08.2016 - 02.2017

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.